CMDB Process Lead

Jobs via Dice; Washington (District of Columbia); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading company is seeking a CMDB Process Lead for a fully remote position. The ideal candidate will ensure quality and governance of configuration management processes, collaborating with IT leadership and stakeholders. This role requires strong expertise in ServiceNow and a proven ability to drive key IT operations goals.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 8+ years of experience in ITIL and ITSM Processes.
• 6+ years of experience within the ServiceNow platform.
• Experience owning and managing a CMDB environment.

Responsibilities

• Establish and manage integrated processes supporting Configuration Management.
• Provide technical support and resolve issues related to data analytics.
• Deliver training on reports, dashboards, and governance standards.

Skills

Configuration Management

ITIL

ServiceNow

Data Analytics

Problem Solving

Education

Bachelor's degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement

Tools

ServiceNow

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

CMDB Process Lead - FULLY REMOTE

Description:

The Configuration Management Process Lead is responsible for ensuring the quality and governance of the configuration management process across the organization. This role provides oversight and guidance for end-to-end CMDB processes, collaborating with IT leadership and stakeholders to implement best practices, standards, and policies. The ideal candidate will have advanced knowledge of configuration management methodologies and a proven ability to drive key KPIs and IT operations goals. Strong technical expertise in the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform is essential.

Skills

• Must have experience previously owning and managing a CMDB environment at a prior organization
• 8+ years of experience in ITIL and ITSM Processes to ensure best practices are being followed within the CMDB Environment
• 6+ years of experience within the ServiceNow platform with expert level knowledge in CMDB and CMDB Discovery, and CSDM. The client is looking for an individual to own the CMDB environment.
• Strong experience managing and developing a configuration process that includes identifying, defining, recording, and maintaining accurate information about all the components of the CMDB
• Strong skills with troubleshooting and problem solving and incident management on the ServiceNow platform

Key Responsibilities:

• Process Leadership: Establish and manage integrated processes supporting Configuration Management. Build organizational expertise and coordinate the full lifecycle in a high-interoperability IT environment. Enable CMDB stakeholders to effectively use the database and related processes.
• Maintenance & Support: Provide technical support and resolve issues related to data analytics, policies, processes, standards, and best practices.
• Communication & Training: Partner with data consumers to understand business needs. Deliver training on reports, dashboards, and governance standards.

Education Requirements:

• Bachelor's degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or a related field - or equivalent experience.

Certifications:

• Required: ITIL v3 or v4 Certification (or equivalent experience)
• Preferred: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) - Discovery

Pay And Benefits

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 25, 2025.