CMA - Call Center (Onsite)

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Benefits information

Job summary

Pinehurst Medical Clinic (PMC) is hiring a Call Center CMA to support patient care by handling clinical questions and scheduling while following scope of practice. The role requires CMA certification and CPR within 90 days, with preferred two years of outpatient CMA experience.

Day shift, Monday to Friday, non-exempt hourly pay; PMC emphasizes patient confidentiality, teamwork, and efficient EMR use to serve Moore and surrounding counties with quality primary and specialty care.

Qualifications

• CMA certification required by NC statutes.
• CPR certification required within first 90 days.
• Two years of CMA outpatient experience preferred.

Responsibilities

• Answer patient calls and triage under physician direction.
• Schedule patient appointments and document in EMR.
• Assist care team and escort patients to exam rooms as needed.
• Process prescription refills per physician policy.
• Maintain patient confidentiality and room readiness.
• Review medical records for completeness and accuracy.

Skills

Medical terminology

ICD-10/CPT coding knowledge

EMR proficiency

Education

CMA certification

Tools

EMR systems

Job description

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

What will you do as a PMC Call Center CMA?

The Call Center CMA supports the patient care mission by carrying out medical and administrative tasks in accordance with their scope of practice. The Call Center CMA is responsible for managing patient calls for clinical questions or concerns, scheduling patient appointments, and supporting the clinical care team where needed (ex. escorting patients to exam rooms, measuring vital signs, and documenting information with the electronic medical record. The Call Center CMA works closely with the care team to efficiently manage patient needs.

A day in the life of a PMC Call Center CMA

• Carries out phone triage for the care of PMC patients under the direction of the physician(s),
• Answers incoming calls from the patients, reviews patient records, schedules appointments, uses the EMR task function, documents in patients’ records, provides education to patients, acts as liaison for patients-directing calls for referrals, answers questions and provides other information as needed. The call center CMA understands when to elevate calls to physicians/administration or others.
• Refill prescriptions based on physician practice/policy for refills.
• Understands precertification process and may call for pre-certifications especially prior authorizations for medications. Works with patient account representatives and secretary to facilitate referrals and patient care.
• Recognizes patient rights and provides for confidentiality of patient information and for dignity through own performance and in relationship with others.
• Reviews patient records, assuring they are complete regarding previously ordered studies such as laboratory reports, x-ray reports, electrocardiogram reports, G.I. reports, CT scan reports, bronchoscopy reports, ER visits and physician dictation.
• Assures that examining rooms assigned are properly equipped with supplies and assures that all equipment is in working order and orders supplies as needed.
• Participates in department staff meetings as required.
• Practices safety, environmental, and/or infection control methods. Identifies and/or communicates any safety issues for the clinical equipment, building, follows-up to ensure completion.
• Performs other related duties as required by supervisor for the benefits of patient care and department needs.

What we can offer

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits click here Benefits Information

Required Qualifications

Certified as a CMA in accordance with the North Carolina statutes. CPR certified required within the first 90 days.

Preferred Qualifications

Two years’ experience as a CMA in an outpatient office environment preferred.

Knowledge of medical terminology, medical supplies, equipment, and/or services ordering and inventory control.

Prior experience or knowledge of examinations, diagnostics, and treatment room procedures.

Basic understanding of ICD-10 coding, CPT coding, and medical necessity as related to the ordering of laboratory work or procedures.

Shift

Day Shift (Monday through Friday) no weekends or holidays

Pay Type

Hourly (Non-Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.