CLX Property Advocate, Liability

Lemonade, Inc.; United States; Remote; USD 60,000 - 72,000; Full time

Job summary

Join a forward-thinking company that has revolutionized the insurance industry. As a Property Claims Advocate, you'll be at the forefront of delivering exceptional customer service while handling liability claims. This role offers the unique opportunity to work in a dynamic, fast-paced environment where your investigative skills and empathy will shine. You'll collaborate with a team of motivated individuals who share a passion for innovation and making a positive impact. If you're ready to embrace a challenge and make a difference, this is the place for you.

Qualifications

• 3+ years of experience in property liability claims handling.
• Licensed as a Property & Casualty adjuster preferred.

Responsibilities

• Investigate and handle liability claims from start to finish.
• Communicate with customers to settle claims efficiently.

Skills

Property Liability Claims Handling

Investigative Skills

Customer Service

Communication Skills

Empathy

Adaptability to Technology

Education

Property & Casualty Adjuster License

Tools

Xactware

Job description

Remote, United States | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’

Best Workplace and Best-Led Company by Inc.Magazine

“World Changing” by FastCompany

Recognized as a World Changing Idea by Fast CompanyMagazine

Ranked #1 Home insurance inAmerica

Won best renters and homeowners insurance in America by US News, andothers

Best Pet Insurance inAmerica

Rated “Best Overall Pet Insurance” by Better Homes &Gardens

Rated 4.9 on the AppStore

Among the highest rated apps of alltime

What you’re applying for

We’re looking for a highly motivated Property Claims Advocate, Liability with a lot of positive energy and a genuine passion for helping others.

Specializing in liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.

In this role you’ll

Investigate and handle liability claims from start to finish

Pay claims efficiently and fairly while maintaining a high level of customer service

Identify subrogation opportunities within the claims-handling process

Communicate with customers via phone and email to settle claims

Organize and prioritize daily tasks in order to resolve claim-based questions

What you’ll need

3+ years of property liability or injury liability claim-handling experience

A background handling litigated and attorney-repped files, a major advantage

Licensed as a Property & Casualty adjuster in your resident state, an advantage

Experience working with a large national carrier, ideally supporting renters and homeowners customers

The desire to work in a unique, dynamic, and fast-paced startup environment

Surplus of empathy, patience, and positivity

Comfortable with and adaptable to new technology and business tools

Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.

Xactware experience, preferred

Ability to work remotely

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico

**Please note that we are unable to sponsor applicants for work visas

Lemonade's US base salary range for this full-time position is $60,000- $72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Property and casualty insurance is provided by Lemonade Insurance Company (LIC), 5 Crosby St., 3rd floor, New York, NY 10013 or Metromile Insurance Company (MIC), 3080 N. Civic Center Plaza, Scottsdale, AZ 85251. Life Insurance provided by North American Company for Life and Health Insurance, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193.

Lemonade Insurance Agency, LLC (LIA) and Metromile Insurance Services LLC (MIS) are licensed insurance agents and appointed by LIC and MIC and both LIA and MIS receive compensation based on the premiums for the insurance policies each sells. Further information is available upon request.

Lemonade Life Insurance Agency, LLC (LLIA) is acting as the agent of North American Company for Life and Health Insurance (policy form LS181 and LS 182 or state version including all applicable endorsements and riders). LLIA receives compensation for the insurance policies it sells and is a sub-producer of Bestow Agency, LLC. Life insurance quotes are provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. Our application asks about your lifestyle and health; your answers allow us to save you time and avoid offline medical exams.