CLX Car Advocate, File Owner

Lemonade; United States; Remote; USD 51.000 - 59.000; Vollzeit

Benefits dieser Stelle

Equity

Health & wellness coverage

401(k) with employer match

20 paid vacation days

Parental leave

Zusammenfassung

Lemonade is seeking a Car Claims Advocate to guide customers through auto property damage claims from notice to resolution. You’ll handle investigations, gather documents, and clearly explain coverage decisions while maintaining compliance and transparency.

The role emphasizes analytical thinking, strong communication, and the ability to work remotely with a distributed team. A license in good standing is required, with support to obtain one within 3 months; a bachelor’s degree or equivalent

Qualifikationen

• 1+ years of auto property damage claim-handling experience.
• Knowledge of insurance laws and regulations.
• License in good standing; support to license within 3 months.
• Strong analytical and written/verbal communication skills.
• Ability to work remotely and independently.

Aufgaben

• Investigate and process auto property damage claims, including theft and fire losses.
• Gather police reports, records, and witness statements to assess liability.
• Explain coverage decisions in plain language to claimants.
• Collaborate with legal counsel and teams to move complex claims forward.
• Maintain detailed, compliant records of all claim activity.
• Contribute to team KPIs and continuous improvement.

Kenntnisse

Analytical thinking

Written communication

Verbal communication

Independent work

Collaboration

Claims software

Google Workspace

Licensing in good standing

Ausbildung

Bachelor’s degree or equivalent

Tools

Claims management software

Google Workspace

Jobbeschreibung

What You’re Applying For

We’re looking for a Car Claims Advocate to help customers navigate one of the most stressful moments in their lives – a car accident or loss – with clarity, speed, and genuine care. You'll sit within our Claims team, owning auto property damage liability claims from first notice to resolution, and making sure every customer feels heard and fairly treated along the way.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you’ll

• Investigate and process auto property damage claims — including theft and fire losses — in line with company policy and applicable state and federal laws
• Gather and evaluate police reports, records, and witness statements to determine claim legitimacy and liability
• Interview claimants and witnesses, explaining coverage decisions in plain language without leaning on jargon
• Collaborate with legal counsel and other teams to move complex claims forward quickly and professionally
• Maintain accurate, detailed records of all claim activity to keep things compliant and transparent
• Contribute to team KPIs and continuous improvement — your work directly shapes how customers experience Lemonade

What you’ll need

• 1+ years of auto property damage claim-handling experience
• Working knowledge of insurance laws and regulations
• Lemonade expects all advocates to hold a license in good standing — if you don't have one yet, we'll support you in getting licensed within your first 3 months
• Strong analytical and critical thinking skills, with sharp written and verbal communication to match
• Comfort working independently and collaborating closely with a distributed team
• Proficiency with claims management software and Google Workspace
• Bachelor’s degree in a related field, or equivalent professional experience
• Ability to work in a remote environment

Please note that we are unable to sponsor applicants for work visas.

Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $51,000 - $58,500 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.