Cluster Lead- West

Vahan.ai; United States; On-site; USD 42,000 - 74,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive Medical Insurance

Monthly Wellness Leaves

Competitive Pay

Job summary

Vahan, Pune-based West Cluster Lead role, leading supply strategy and vendor ecosystem to scale blue-collar recruitment across West India. You will drive growth, ensure client demand fulfillment, and guide a multi-city operation with strong cross-functional collaboration.

You will manage a growing team, drive data-driven decision making, and partner with product, ops, and finance to improve tools and workflows, enabling scalable impact and sustainable performance.

Qualifications

• 8+ years in quick commerce, mobility, e-commerce, or last-mile operations.
• Experience managing multi-city or regional operations.
• Strong interpersonal and communication skills.
• Self-starter with entrepreneurial attitude and data-driven approach.

Responsibilities

• Own supply targets, growth, and stability across West India clusters.
• Translate national supply goals into city- and cluster-level plans.
• Build and manage a large, diversified vendor network.
• Lead, coach, and evaluate Cluster Managers and Business Development Executives.
• Drive process standardization and automation across clusters.
• Lead on-ground field and market leadership for new city launches and expansions.
• Own weekly and monthly business reviews with data-driven insights.

Skills

Supply chain leadership

Team management

Stakeholder management

Data-driven decision making

Vendor management

Cross-functional collaboration

Multicity / regional operations

Analytical mindset

Tools

MS-Office

G-Suite

Job description

Cluster Lead- West

Location: Pune, Maharashtra, India

Full-time

About Us:

At Vahan, we are building the first AI powered recruitment marketplace for India’s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.

Already India’s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook.

Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity.

If our vision excites you, Vahan might just be your next adventure. We’re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark.

What you’ll be doing:

• Supply Strategy & Ownership: Own supply targets, growth, and stability across all West India clusters. Translate national supply goals into city-wise and cluster-wise execution plans. Ensure consistent fulfilment of client demand through strong supply coverage.

• Vendor Management & Partner Ecosystem: Build and manage a large, diversified vendor channel and increase city wise vendor network.

• Leadership of Cluster Managers and Business Development Executives: Lead, coach, and performance-manage all Cluster Managers and Business Development Executives in the West. Set clear KPIs, conduct weekly performance reviews, and take decisive action on underperformance. Build a high-ownership, high-accountability culture across teams.internal and external workflows, boosting program productivity and impacting cost levers.

• Operational Excellence & Process Scale: Drive process standardization and automation across clusters. Improve: Cost per hire, Fulfilment rate, Rider/driver activation, Vendor turnaround time. Partner closely with Product, Ops, and Finance to improve tools, dashboards, and workflows.

• • Field & Market Leadership: Spend significant time on ground to understand: Vendor health, Rider behavior, Demand-supply gaps. Lead new city launches, client expansions, and pilot programs in West India.

  • Data, Forecasting & Reporting: Own weekly and monthly business reviews for West India. Track: Supply funnel, Conversion rates, Drop-offs, Revenue & cost metrics. Use data to predict risks and course-correct fast.

  • Team Management, Team Development and Ownership on team performance

You’ll thrive in this role if you:

• Hold 8+ years in quick commerce, mobility, e-commerce, or last-mile operations

• Excel in managing and scaling moderate to large teams, with a proven track record in stakeholder management and communication. Experience managing multi-city or regional operations.

• Have strong interpersonal skills, with the ability to communicate effectively both up and down the organizational ladder.

• Are highly proficient in MS-Office and G-Suite tools, using them to compile, interpret, and share quality and performance data internally and with clients.

• Preferably have experience in hyper-growth startups and thrive in dynamic environments.

• Are a self-starter with an entrepreneurial attitude, motivated to drive success. Highly numbers-driven and operationally sharp.

At Vahan, you’ll have the opportunity to make a real impact in a sector that touches millions of lives. We’re committed to not only advancing the livelihoods of our workforce but also, in taking care of the people who make this mission possible. Here’s what we offer:

• Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you.

• Comprehensive Medical Insurance: We’ve got you covered with plans designed to support you and your loved ones.

• Monthly Wellness Leaves: Regular time off to recharge and focus on what matters most.

• Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact.

Join us, and be part of something bigger—where your work drives real, positive change in the world.