Cluster IT Support Analyst

White Lodging; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

White Lodging in Milwaukee seeks an IT Support Analyst for the Milwaukee Hotel Collection to maintain and assist with computing and network issues for guests and team members. Under the Area IT Manager, you will coach users and document processes to improve support efficiency.

You will install and configure PCs, diagnose problems, perform preventive maintenance, and coordinate with vendors on PMS, POS and PBX systems.

Qualifications

• Associate degree or 2–3 years of relevant work experience.
• A+ Certification.
• Ability to communicate technology simply, effectively, in writing and speech, with guests and colleagues.
• Solid attention to detail and organizational skills with reliable follow-up.

Responsibilities

• Install, configure, and upgrade PCs, laptops and related equipment.
• Diagnose and troubleshoot hardware and software problems.
• Perform preventive maintenance on IT systems.
• Ensure connectivity of devices to LAN/WAN and resolve guest connectivity issues.
• Assist with hotel technology projects and basic cabling.
• Support and coordinate with vendors for PMS, POS, and PBX systems.
• Manage server backups and printer setup/maintenance.
• Connect peripheral equipment as needed.

Skills

Communication skills

Analytical skills

Attention to detail

Hospitality IT experience

Education

Associate degree or 2–3 years experience

A+ Certification

Tools

MS Office

Active Directory

Networking

Job description

Description

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

Description

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

The Milwaukee Hotel Collection consists of the Milwaukee Marriott Downtown, the Westin Milwaukee Downtown, and the SpringHill Suites Milwaukee Downtown.

What You'll Do:

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization's technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG...) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

What You'll Bring:

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.