Cluster Account Manager

Securitas Security Services USA, Inc.; Gainesville (VA); On-site; USD 93,000 - 127,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

Securitas USA in Chantilly, VA is seeking a Security Account Manager to oversee data center sites located in Manassas, VA. The role includes a $500 monthly vehicle allowance and a strong emphasis on service delivery and contract compliance.

Responsibilities include managing day-to-day operations, building client relationships, coordinating support services, and driving cost-saving efficiencies while maintaining exceptional customer service.

Qualifications

• 4–5 years security operations management experience.
• 3–4 years data center security supervision experience.
• Experience in hourly employee relations.
• High integrity and professional ethics.

Responsibilities

• Manage day-to-day contractor operations, including hiring, training, and performance management.
• Build and maintain strong client relationships and ensure client satisfaction and retention.
• Coordinate support services and resolve operational issues to optimize account performance.
• Meet cost-saving and operational efficiency goals while prioritizing customer service.
• Oversee scheduling, payroll for contractors, and after-hours emergency readiness.
• Monitor device repairs and manage the ticketing system and reporting.

Skills

Security ops management

Data center security supervision

Hourly employee relations

Job description

Wage: $110,365.00/ Salary

The Central Atlantic Region is currently recruiting for a Security Account Manager to join our team in the Chantilly, VA office. The Security Account Manager will manage several data center sites located in Manassas, VA. This position includes a $500 monthly vehicle allowance.

The Security Account Manager oversees all services and deliverables within the assigned locations ensuring exceptional service delivery to the client. Responsibilities include:

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Building and maintaining strong client relationships, ensuring client satisfaction and retention.
• Coordinating support services and resolving operational issues to optimize account performance.
• Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
• Monitoring progress on device repairs and managing the Ticketing System.
• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
• Managing onboarding, training, licensing, and local regulatory requirements.
• Tracking alarm violations and managing related reporting and resolutions.
• Handling escalated security issues and emergency situations effectively.
• Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
• Meeting staffing requirements and conducting site-specific training and annual refresher courses.
• Developing and maintaining operational procedures and post orders for emergency reference.
• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.

Additional Responsibilities

• Overseeing the implementation of policies and company announcements.
• Fulfilling other contract management duties as assigned by the client.

To be considered for this position, you will need to have the following experience and ability:

• A minimum of 4-5 years’ security operations management experience
• 3-4 years of data center security supervisor experience
• Experienced in hourly employee relations
• Highly professional and ethical with unquestioned integrity
• Strong planning, organizing, and decision-making abilities
• Conscientious and demonstrated initiative
• Excellent interpersonal skills

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

CAHP

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].