Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Join a dynamic team at a leading venue management company as a ClubLife Concierge. This role is pivotal in enhancing the Member Experience by creating memorable moments and ensuring exceptional service. You will engage with members, manage reservations, and promote events, all while fostering a welcoming environment. Ideal candidates will possess strong communication skills, a service-oriented mindset, and the ability to multitask effectively. This is an exciting opportunity to contribute to a vibrant community and make a lasting impact on the Member experience.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.
Communications: Communicate ClubLife through all channels, and take care of members’ needs as they relate to reservations, inquiries, preferences, etc.
Programming: Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.
Member Engagement: Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
New Member Onboarding: Key focus on name recognition and connection with Warm Welcomes and Fond Farewells.
Reports Directly To: Director of Member Experience, Member Experience Manager, or General Manager.
This role will pay an hourly wage of $13.00 to $17.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About you:
Physical Requirements: Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.
Primary tools/equipment used in this position and approximate weight: Computer, Telephone.
Attendance Requirements: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.