ClubLife Concierge

Invited; Plano (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic company in the hospitality and service industry as a ClubLife Concierge. This role is essential for creating remarkable experiences for Club Members, ensuring a warm welcome and fond farewells. You will assist with directing guests, providing concierge services, and maintaining a welcoming environment. If you have a service-oriented mindset and strong communication skills, this is your chance to be part of an inclusive team that values relationships and enriches lives. Embrace the opportunity to make every guest feel valued while working in a vibrant and engaging atmosphere.

Qualifications

• Minimum of one year of experience in hospitality or a similar role.
• Strong communication skills across verbal, written, and social media.

Responsibilities

• Direct Members and Guests to their destinations within the Club.
• Assist Members with scheduling appointments and reservations.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

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Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The ClubLife Concierges play an integral role within the Member Experience Team, supporting project work and goals. They create remarkable experiences for our Club Members before, during, and after every visit, prioritizing Warm Welcome, Magic Moments, and Fond Farewells.

Day To Day

• Direct Members and Guests to their destinations within the Club, provide business and concierge services, and proactively create Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist Members with scheduling appointments and reservations for Club programs and services in accordance with Club standards.
• Maintain the lobby, front entrance, workstation, and surrounding areas clean and stocked with necessary supplies like pens and notepads.
• Handle Member and guest requests for business services such as faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Support Member Experience initiatives, including Club Newsletter, Message on hold, website calendar, event announcements, outbound calls, and marketing collateral, ensuring materials are current.
• Seat guests as needed.

About You

• Minimum of one year of experience in hospitality or a similar role.
• Service-oriented mindset capable of making every guest feel valued.
• Strong communication skills across verbal, written, phone, text, and social media channels.
• Excellent organizational skills and attention to detail.
• Proficiency with multiple systems, including Microsoft Office Suite.
• Positive attitude and team-oriented approach.
• Ability to multi-task and prioritize effectively.
• High school diploma or equivalent.

For more details about the role, company benefits, and culture, visit our Invited Jobs website or connect with us on social networks: LinkedIn, Instagram, Twitter, Facebook.

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements and is not an exhaustive list of duties. Additional responsibilities may be assigned as needed to ensure smooth operation.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Hospitality