Clubhouse Pub & Patio Floor Manager

St Ives Country Club; Johns Creek (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

St Ives Country Club is seeking a Floor Manager for their recently renovated Turnberry Pub & Patio. The role involves overseeing front-of-house operations, ensuring exceptional guest experiences, staff training, and coordination between dining and kitchen staff. This management position is pivotal in fostering member relationships and enhancing service quality.

Benefits

Professional development opportunities

Employee meals

Health benefits

Qualifications

• Must have at least two years of Food & Beverage FOH experience in an active and high-volume environment.
• Must hold a current Johns Creek Pouring Permit.
• Bilingual skills are a plus.

Responsibilities

• Oversee all front-of-house operations of the restaurant.
• Train, mentor, and evaluate front-of-house staff.
• Address and resolve guest concerns related to food, beverages, and service.

Skills

People management

Communication

Customer service

Education

Food & Beverage FOH experience

Tools

NorthStar Systems

POS systems

Job description

Centered in the heart of Johns Creek, Georgia, St Ives Country Club has maintained a standard of private club excellence since 1989. We are seeking a Floor Manager for our recently renovated Turnberry Pub & Patio located on the lower level of our clubhouse. The Turnberry Pub & Patio Floor Manager is a salaried exempt role that reports to theBeverage Director/Service Manager.

The St Ives Turnberry Pub & Patio Floor Manager is responsible for overseeing all front-of-house operations andensuring the highest standards of quality, service, and overall guest experience in the restaurant. This leadership rolerequires a strong, visible presence on the restaurant floor with a primary focus on mentoring, training, anddeveloping front-of-house staff. The Floor Manager plays a vital role in executing a premium service program whilealso helping to design and deliver exceptional social events and dining experiences.

As a key representative of the Food & Beverage team, the Floor Manager will spend significant time interacting with St Ivesmembers and guests across the property, offering personalized recommendations and cultivating both professionaland personal connections. This is a high-profile management position within St Ives Country Club and serves as oneof the prominent faces of F&B leadership to both members and staff.

ESSENTIAL RESPONSIBILITIES

• Establish and maintain a welcoming, professional relationship with all St Ives members and employees.
• Assist in creating and managing F&B staff schedules.
• Train, mentor, and evaluate all front-of-house F&B staff.
• Promptly address and resolve guest concerns related to food, beverages, and service to ensure a positive diningexperience.
• Act as a liaison between the dining room and kitchen staff to ensure seamless coordination and efficient service delivery.
• Maintain open, effective communication with culinary staff and all food and beverage outlet teams to support smooth operations.
• Ensure all side work is completed at the start and end of each shift.
• Conduct pre-shift meetings for both lunch and dinner service.
• Recommend improvements related to service, hours of operation, menus, and other dining-related areas.
• Attend scheduled Banquet Event Order (BEO) staff meetings.
• Maintain working knowledge of all menus and beverage programs.
• Supervise daily F&B operations in all member dining outlets at St Ives.
• Remain fully knowledgeable of all statutory requirements for F&B operations, ensuring all licenses (includingspecial permits) are applied for and maintained without jeopardizing compliance.
• Conduct or facilitate on-the-job training to uphold the highest professional standards.
• Ensure all St Ives F&B staff follow established policies and procedures.
• Engage with members and guests daily to maximize satisfaction, address inquiries, and ensure cleanliness andservice standards are upheld.
• Continuously enhance member and guest satisfaction by handling concerns politely, calmly, and constructively.
• Communicate effectively with event coordinators and ensure accurate billing and follow-up for events.
• Complete tasks assigned by the Assistant F&B Director in a timely manner.
• Perform all other duties as assigned.

WORK ENVIRONMENT

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twistor reach.
• Push, pull, and/or lift to 50 pounds.
• Continuous repetitive motions.
• Club & Restaurant Operating Hours: 7 a.m. until 11 p.m. Weekends, Holidays, and Weekdays (Closed Mondays)

REQUIRED QUALIFICATIONS

• Must be physically able to perform job duties with good eyesight (with/without correction) and good hearing (with/without correction).
• Must fluently speak and read English using good grammar.
• Bilingual skills are a plus.
• Excellent people management skills.
• Good communication skills.
• Must hold a current Johns Creek Pouring Permit(MUST BE OBTAINED DURING ONBOARDING PROCESS IF NOT ALREADY IN POSSESSION)
• TIPS Alcohol Certification(WILL PROVIDE APPLICATION UPON EMPLOYMENT).
• NorthStar Systems & POS knowledge (or familiarity) is a plus.
• Must have a working knowledge of wine, beer, and spirits, along with their proper service.
• Must have at least two years of Food & Beverage FOH experience in an active and high-volume environment.
• Private club experience preferred.
• Previous management experience.
• Strong interpersonal and communication skills, with the ability to engage effectively with staff, members, andguests.
• Must be alert, safety-conscious, and capable of responding calmly and swiftly in emergency situations.
• Demonstrates professionalism, a strong work ethic, and the ability to work effectively as part of a team.
• Must be adaptable and flexible, with the ability to adjust to changing schedules, shifts, and priorities, includingevenings, weekends, holidays, and special events as needed.
• Efficiently complete assigned tasks and consistently perform opening and closing duties as required.
• Demonstrate honesty, integrity, and professionalism, with a strong commitment to delivering exceptionalservice that exceeds member expectations.

IMPORTANT: By submitting your resume online, you hereby authorize St Ives Country Club to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also hereby release from liability St Ives and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.

You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed by St Ives whenever the misrepresentation or material omission is discovered.