Clubhouse Manager

SupportFinity™; Los Angeles (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

The University Club of Pasadena is seeking an experienced Clubhouse Manager to oversee daily operations and lead the team in providing exceptional member experiences. This key role involves managing front-of-house services, event execution, and team development.

If you are passionate about hospitality and have a proven track record in leadership, we invite you to apply. Join us in enhancing a vibrant community and delivering memorable experiences at our historic private club.

Qualifications

• 5+ years leadership experience in a private club, luxury hotel, resort, or high-end restaurant environment.
• Demonstrated success managing events, dining service, and clubhouse operations.
• Proven ability to build and develop strong hospitality teams.
• Experience managing labor costs and operational budgets.

Responsibilities

• Oversee daily operations of the clubhouse including front-of-house service.
• Lead and develop the Front-of-House and clubhouse operations teams.
• Manage daily clubhouse service operations and maintain service standards.
• Ensure weddings and private events meet high hospitality standards.

Skills

Hospitality leadership and service culture development

Event and banquet management

Team development and coaching

Operational planning and systems management

Strong communication and organizational skills

Education

5+ years leadership experience in a private club or high-end restaurant

Job description

University Club of Pasadena

Pasadena, California

Salary Range: $75,000 – $90,000

Lead Hospitality at One of Pasadena’s Historic Private Clubs

Great hospitality is not simply delivered — it is created through leadership, culture, and attention to the details that make people feel welcomed and valued.

The University Club of Pasadena is seeking an experienced Clubhouse Manager to help lead the daily hospitality experience of our historic private club. This role offers a unique opportunity for a hospitality professional who enjoys building strong teams, creating memorable member experiences, and helping shape the future of a vibrant club community.

Founded in 1922, the Club has long served as a gathering place for professionals, scholars, and community leaders in Pasadena. Today, we are entering an exciting new chapter of renewal with improvements to our facilities, expanded programming, and renewed energy among our membership.

We are looking for a leader who wants to help guide this next chapter — someone who believes great hospitality begins with great teams and thrives in an environment where relationships, service, and excellence matter.

Our Culture Is Guided By Four Core Values That Shape How We Work Together And Serve Our Members

Member-Hearted | One Team | Profit-Minded | Seek Excellence

The Clubhouse Manager plays a central role in bringing these values to life each day.

Position Overview

The Clubhouse Manager oversees the daily operations of the clubhouse including front-of-house service, member dining, event execution, and facility coordination. Reporting directly to the General Manager/CEO, this individual will lead the clubhouse team while ensuring smooth, efficient operations and exceptional service standards.

This role combines hands‑on hospitality leadership with strong operational management. The Clubhouse Manager works closely with the culinary, membership, and events teams to create a seamless member experience across all areas of the Club.

The ideal candidate enjoys leading from the floor while also developing systems and processes that support exceptional hospitality.

Leadership Characteristics

• Member-Hearted: Members are the heart of the Club. You build genuine relationships, anticipate needs, and ensure each visit feels welcoming and personal.
• One Team: You believe strong hospitality begins with strong teams. You foster collaboration, mentorship, and mutual respect while developing staff to grow in skill and confidence.
• Profit-Minded: You understand that great hospitality must be supported by responsible financial stewardship. You manage labor, operations, and resources thoughtfully to support the Club’s long‑term sustainability.
• Seek Excellence: You take pride in delivering exceptional experiences. You pay attention to details, encourage continuous improvement, and hold yourself and your team to high standards.

Key Responsibilities

Member Experience

• Serve as a visible ambassador of hospitality for the Club
• Build meaningful relationships with members and guests
• Ensure service standards consistently reflect the Club’s culture and values
• Proactively address member concerns and service opportunities

Team Leadership

• Lead and develop the Front‑of‑House and clubhouse operations teams
• Recruit, hire, onboard, and train hospitality team members
• Conduct regular team meetings, coaching, and performance evaluations
• Foster a positive, collaborative culture focused on service excellence

Event & Banquet Operations

• Oversee event execution from sales hand‑off through completion
• Ensure accurate execution of Banquet Event Orders (BEOs)
• Coordinate staffing, floorplans, timelines, and service logistics
• Conduct pre‑shift meetings and oversee event service teams
• Ensure weddings, private events, and club programs meet high hospitality standards

Clubhouse Operations

• Manage daily clubhouse service operations
• Coordinate with culinary, membership, and facilities teams
• Maintain operational systems and service standards
• Monitor inventory and supply needs

Financial Management

• Manage labor scheduling and staffing levels
• Review payroll submissions and timecards
• Monitor departmental budgets and report variances
• Collaborate with finance leadership on forecasting and planning

Human Resources

• Recruit and onboard new team members
• Ensure team members receive training in Club standards and hospitality practices
• Support a professional, respectful, and positive workplace culture

Qualifications

Experience

• 5+ years leadership experience in a private club, luxury hotel, resort, or high‑end restaurant environment
• Demonstrated success managing events, dining service, and clubhouse operations
• Proven ability to build and develop strong hospitality teams
• Experience managing labor costs and operational budgets

Skills

• Hospitality leadership and service culture development
• Event and banquet management
• Team development and coaching
• Operational planning and systems management
• Strong communication and organizational skills

Work Environment

Additional language skills are a plus.

This Role May Require

• Standing and walking for extended periods
• Lifting up to 50 pounds occasionally
• Working evenings, weekends, and holidays as required by Club operations and events

Compensation

Salary Range: $75,000 – $90,000 depending on experience.

The University Club of Pasadena offers the opportunity to work in a collaborative environment where hospitality professionals can grow their leadership skills while contributing to the future of a historic private club.

Join Our Team

If you are a hospitality professional who believes in building strong teams, creating memorable experiences, and delivering service with heart, we would welcome the opportunity to connect.

Qualified candidates are invited to submit a resume along with a brief introduction describing their hospitality leadership experience.

Employment And Legal Information

The University Club of Pasadena is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, marital status, veteran status, or any other status protected under federal, state, or local law.

Employment with the University Club of Pasadena is at‑will, meaning that either the employee or the Club may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

The Club is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties or responsibilities. Duties may change as needed to meet the operational needs of the Club.