Club Receptionist

East Bank Club; Chicago (IL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free workout privileges

Employee discounts in Pro Shop, Spa & 

Salon services and Market discounts

Parking and transit benefits

Tickets at Work discounts

Tuition reimbursement

Job summary

East Bank Club is seeking a friendly Club Receptionist to warmly welcome members and guests, assist with check-in, and coordinate with multiple departments to resolve inquiries. You will be the first impression for members, ensuring a smooth, professional experience and escalating issues as needed.

The role requires strong communication, teamwork, and the ability to multitask in a fast-paced environment. Part-time schedule includes early mornings and weekend shifts at our Chicago location.

Qualifications

• Must be authorized to work in the USA (E-Verify).
• Strong communication and interpersonal skills.
• Available to work varied shifts including early mornings, evenings, and weekends.
• Able to work well in a team and maintain professional demeanor.
• Strong organizational and time management skills; able to multitask.

Responsibilities

• Welcome all individuals into the club; assist members, guests and vendors as needed.
• Monitor and perform accurate check-in procedures for all members and guests.
• Exhibit excellent customer service skills at all times.
• Complete duties while multitasking as needed.
• Maintain a clean and organized workspace for reception staff.
• Route calls and alert departments on visitors and guests.
• Handle difficult situations calmly and professionally.
• Communicate effectively with team members and management.

Skills

Customer service

Communication

Teamwork

Time management

Multitasking

Job description

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!

The Club Receptionist, aka "Director of First Impressions," is responsible for greeting, supporting, and ensuring members are checked into the club with a smile! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Pay Rate

$20.00 per hour

Part-time Schedule

• Friday: 4:45am-1:15pm
• Saturday: 6:45am-3:15pm

Job Responsibilities

• Welcome all individuals into the club; assist members, guests and vendors as needed
• Monitoring and carrying out accurate check-in procedures for all members, guests, and employees.
• Exhibit excellent customer service skills at all times
• Complete job duties at times multitasking
• Maintain a clean and organized workspace for the reception associates
• Re-route calls and alert various departments on visitors and guests
• Handle difficult situations in a calm manner while remaining professional
• Communicate effectively with team members and management

Requirements

• Must be authorized to work in the USA. We use E-Verify
• Similar experience preferred
• Great communication skills with the ability to handle difficult situations
• Must be available to work various shifts (early mornings, late evenings, and weekends)
• Must be able to work well in a team setting
• Great organizational and time management skills
• The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.