Club Reception

The Ned City of London Sales; Washington (District of Columbia); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Salary $26/hour

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD/LTD Insurance

Complimentary meals

Learning & development programs

Hotel/restaurant discounts

Paid time off

401k matching

Employee assistance program

Rewards program

Job summary

The Ned's Washington, DC club seeks a Club Receptionist to lead arrival/departure experiences with a warm, polished presence and flawless service. You will collaborate with Membership, Security, and F&B to create personalized guest journeys and maintain Ned's high standards across the reception area.

Qualifications include outstanding communication, strong organization, discretion, and the ability to work evenings, weekends, and holidays. Eligible candidates must be able to work in the US.

Qualifications

• Natural host with warm, polished, confident presence.
• Exceptional communication skills and genuine hospitality passion.
• Strong organizational skills for fast-paced environments.
• Discretion, professionalism and intuitive service approach.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead day-to-day arrival and departure experience with a warm Ned's welcome.
• Resolve concerns gracefully and deliver memorable experiences.
• Collaborate with Membership, Founders Concierge, Security and F&B to ensure seamless journeys.
• Communicate VIP arrivals and pertinent information to teams.
• Build rapport with members by learning preferences and personalizing experiences.
• Enforce Club policies with confidence and discretion.
• Assist with coat check and secure storage of belongings.
• Answer calls promptly and provide accurate information.
• Respond to queries via case log with precision and timeliness.
• Support additional duties as assigned by Club Reception Manager or Head of Membership.

Skills

Warm, polished presence

Exceptional communication

Strong organizational skills

Discretion and professionalism

Flexibility for evenings/weekends/hols

Tools

Knowcross

Attendium

Job description

At Ned's Club Washington, DC, reception is the heartbeat of the Club, the first welcome, the final farewell, and everything in between. As a Club Receptionist at Ned's Club, you are a natural host, detail-driven, and effortlessly polished, ensuring every member and guest feels instantly at home. You will be a key part of the daily reception operation, delivering seamless arrivals, intuitive service, and memorable moments that define the Ned's experience.

Do you want to join one of the best places to work in hospitality?

What's the role?

Club Receptionist

Who we are…

The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to open a Ned's Club in 2025 in the US capital, our fourth and newest location.

The property…

Ned's Club Washington, DC is a members' club set over three floors of a neoclassical-style building situated within President's Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a rooftop terrace and loft restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founders Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Club Reception Manager, and as part of the daily reception operation, you will:

• Lead the day-to-day arrival and departure experience, offering a warm Ned's welcome on arrival and a thoughtful farewell on departure, while ensuring every check-in is seamless, efficient, and effortlessly polished for our members and guests.
• Champion outstanding hospitality by resolving concerns with grace, answering questions confidently, and delivering consistently memorable experiences
• Collaborate closely with Membership, including the Founders Concierge, as well as Security, and Food & Beverage teams to ensure a seamless, personalized journey throughout the Club
• Communicate VIP arrivals and pertinent member and guest information to relevant teams, anticipating needs before they arise
• Build meaningful rapport with members and guests by learning their preferences and personalizing their experience over time
• Enforce Club policies with confidence, discretion, and professionalism
• Assist with coat check and the secure storage of members' and guests' belongings
• Answer incoming calls promptly, providing accurate and helpful information
• Respond to member queries via case log with exceptional attention to detail and timeliness
• Support additional duties as assigned by the Club Reception Manager or Head of Membership

Additional Responsibilities:

• Activating and issuing membership cards and preparing induction bags for new members
• Managing restaurant reservations when required
• Monitoring the Founder's mobile phone in the absence of the Founder's Concierge team
• Creating and handling Founder and VIP guest passes with discretion
• Maintaining accurate Lost & Found and Bag Check trackers
• Conducting regular walkthroughs of the Club spaces, including both lobbies, ensuring Ned's standards are impeccably upheld - furniture thoughtfully arranged, The Architect neatly presented and well stocked, and all areas maintained in a polished, welcoming condition
• Monitoring the reception environment closely and promptly report any maintenance or housekeeping needs in Knowcross to ensure swift resolution.
• Managing Attendium check-ins during private events
• Attending daily line-ups when requested and reporting key information back to the team
• Assisting with additional shift coverage when needed due to call-outs or peak periods

What you can bring to the role:

• A natural host with a warm, polished, and confident presence
• Exceptional communication skills and a genuine passion for hospitality
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Discretion, professionalism, and an intuitive approach to service
• Flexibility to work evenings, weekends, and holidays as required

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Long periods of standing.
• Fast-paced movements are occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

What The Ned can give you:

• Salary of $26.00/hour
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program - advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program

is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to work in the US to be considered for this role.

#lovethened