Club Operations Lead — People & Performance

Excel Fitness; Norfolk, Northern (VA, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Excel Fitness in Norfolk, VA is hiring to support club operations and leadership for up to 20 Team Players. The role reports to the General Manager and focuses on attracting members, hiring, training, and maintaining high service standards.

The position requires CPR/AED certification, strong leadership, and excellent communication. Expect full-time hours with a dynamic schedule and opportunities to contribute to marketing and payroll tasks.

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
• Demonstrated the ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Must be team oriented, motivated, and well organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
• Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

• Assist GM in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaining a positive culture.
• Accountable for the hiring process, from selecting candidates, interviewing process, and ensuring onboarding documentation is filled out to our standards.
• Train and develop new team members.
• Ensure all Team Players stay up to date on certifications and scheduled training requirements.
• Counsel and Discipline team member performance. Supervise, inspire, motivate, and coach staff to perform to their best abilities.
• Support GM with monitoring KPI goals and metrics for the club.
• Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including inspections, tasks, and re-inspections.
• Enter work orders into the Computer Maintenance Management System to ensure the facility and equipment are serviceable for members.
• Audit club inventory and communicate with the General on recommendations for inventory orders.
• Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
• Maintain availability while off shift to be a direct contact for field operations and emergencies.

Skills

Leadership

Communication skills

Team management

Excel familiarity

CPR/AED certified

Organized

Problem solving

Education

High School or better

Tools

Microsoft Excel

Microsoft Word

DataTrak

Workday

Service Channel

Job description

Excel Fitness in Norfolk, VA is hiring to support club operations and leadership for up to 20 Team Players. The role reports to the General Manager and focuses on attracting members, hiring, training, and maintaining high service standards.

The position requires CPR/AED certification, strong leadership, and excellent communication. Expect full-time hours with a dynamic schedule and opportunities to contribute to marketing and payroll tasks.