Assistant Manager -Norfolk Tidewater

Excel Fitness; Norfolk (VA); On-site; USD 24,000 - 28,000; Full time

Job summary

Excel Fitness is seeking an experienced Club Operations Manager to support the General Manager in planning and executing member growth strategies, staff development, and daily club operations. You will lead hiring, training, and certification tracking while ensuring a high standard of service and a positive culture.

You will supervise up to 20 Team Players, manage schedules and payroll items, coordinate marketing efforts, and maintain inventory.

Qualifications

• Must be at least 18 years old.
• HS diploma or equivalent required.
• CPR/AED certification required; training offered within first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, plus Planet Fitness brand.
• Demonstrated leadership to manage a team.
• Effective communication skills with internal and external customers.
• Team oriented, motivated, and well organized.
• Ability to handle confidential information.

Responsibilities

• Assist GM in strategies to attract and retain members while upholding Excel Core Values.
• Lead hiring process from candidate selection through onboarding documentation.
• Train and develop new team members.
• Ensure Team Players stay certified and up to date with training requirements.
• Counsel and discipline staff; supervise, motivate, and coach for peak performance.
• Monitor KPI goals and metrics for the club.
• Keep the facility clean and provide world-class member service; perform inspections.
• Enter work orders in the CMMS to ensure serviceability of facilities/equipment.
• Audit daily paperwork; resolve member issues and enforce standards.
• Manage club inventory and communicate orders with GM and HQ.
• Assist GM and back office with marketing and promotions.
• Create/verify club schedule and payroll items; manage commissions if applicable.
• Enforce policies; report major infractions to GM/HR for action planning.
• Audit inventory and provide recommendations for orders.
• Assist with Team Player Assessments and competency evaluations.
• Remain available off-shift for emergencies and operational questions.
• On-call during peak seasons or sale expirations when needed.
• Oversee club operations when GM is unavailable; represent company at events.
• Lead regular team meetings.

Skills

Leadership

Hiring process

Training

Scheduling

Customer service

Excel

Education

HS diploma or equivalent

Tools

Microsoft Excel

Word

Workday

DataTrak

Service Channel

Job description

• Pay or shift range: $17.12 USD to $20.24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Reports to: General Manager (GM)

Department: Club Operations

Duties and Responsibilities:

• Assist GM in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaininga positive culture.
• Accountable for the hiring process, from selecting candidates, interviewing process,and ensuring onboarding documentation is filled out to our standards.
• Train and develop new team members.
• Ensure all Team Playersstay up to date on certifications and scheduled training requirements.
• Counsel and Discipline team member performance. Supervise, inspire, motivate, and coach staffto perform to their best abilities.
• Support GM with monitoring KPI (Key Performance Indicators) goals and metrics for the club.
• Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including but not limited to:
• Perform daily club inspections, and assign cleaning or associated tasks along with re-inspecting said tasks.
• Enter work orders into the Computer Maintenance Management System to ensure the facility and equipment are serviceable for members.
• Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolving day-to-day member issues.
• Manage club inventory and communicate with GM and HQ on placing necessary orders.
• Assist GM and back office with marketing and promotional activities for the club.
• Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable).
• Make sure all Team Players adhere to company policies and guidelines and address any minor infractions. Report all major infractions with GM and HR to formulate a plan to address them.
• Audit club inventory and communicate with the General on recommendations for inventory orders.
• Assist GM with conducting Team Player Assessments (TPAs)and competency evaluations.
• Maintain availability while off shift to be a direct contact to help field operationalquestions and/or emergencies.
• Required to be on call during company Peak Season/Sale Expirations when needed to support club needs.
• Accountable for overseeing club operations and staff when the GM is off or unavailable.
• Assist GM and represent our company at community events and other outreach activities.
• Assist GMwith conducting and leading regularly scheduled team meetings.

Qualifications:

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 daysof employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
• Demonstrated the ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Must be team oriented, motivated, and well organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
• Basic understandingin Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Supervisory Responsibility: This position will help oversee up to 20 Team Players at one location. Assists in handling the performance management and hiring of all Team Players. Will ensure the team can adequately exhibitand maintain all Excel values, principles, and duties, and meet established club performance metrics.

Work Environment: This job works in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers,and vacuums. The noise level in the club environment may be loud on a regular basis.

Physical Demands: The physical demands described here are representative of those that a Team Player must meetto successfully perform the essential functions of this job.

• Regularly required to talk andhear.
• Frequently required tostand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit,climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Standard work days and hours are either Friday through Monday between 11am-10pm or Monday through Thursday between 1pm-10pm and Sunday between 8:00 am and 5:00 pm.This position may work outside of the established work schedule for the GM and any Team Player shifts to ensure the club is open and running smoothly. Work hours may include the weekends and/or overnights as needed and are subject to change at any time depending on business needs.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.