Club Operations Associate

Claremont Resort & Club group; Berkeley, Northern (CA, KY); Hybrid; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

Disability insurance

401(k) with matching funds

Hotel room discounts

Job summary

Claremont Resort & Club in Berkeley, CA is seeking a friendly Recreation Attendant to welcome guests and support a variety of outdoor activities. You will help run programs, assist with cabana service, and ensure guest safety.

The role requires high school diploma and at least 1 year in hotel recreation or related hospitality, physical ability to lift up to 50 lbs, and availability on holidays and weekends.

Qualifications

• High School Diploma or equivalent.
• Hotel recreation, camp or other related hospitality experience of at least 1 year.
• Capable of bending, kneeling, climbing, and lifting up to 50 lbs.
• Excellent interpersonal and guest service skills.
• Able to learn and adapt to a fast-paced environment.
• Able to work independently and in a fast-paced setting.
• Able to interact with a wide range of people.
• Strong multi-tasking and customer-service orientation.
• Basic office tasks proficiency (MS Word/Excel/Outlook).

Responsibilities

• Host and participate in outdoor recreation activities and events.
• Assure cleanliness and organization of recreation areas.
• Provide enthusiastic customer service to guests and handle reservations and inquiries.
• Maintain and repair patio equipment (chairs, umbrellas, tables).
• Monitor safety and regulatory compliance at recreation centers.
• Set up and provide cabana service for guests.
• Inventory and issue pool towels.
• Work holidays, weekends, and various shifts as needed.

Skills

Interpersonal skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

About Us

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

We value U.S. military experience.

Compensation

Salary Range: $25.68 - $27.45 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Host and participate in all recreation activities including but not limited to: Outdoor sports games, arts and crafts, line dancing, themed parties, rainy day activities, private parties, group activities and holiday games.
• Assure cleanliness and organize all areas within the recreation centers.
• Provide enthusiastic customer service. This includes and is not limited to: welcoming guests, taking reservations for programs, answering phone calls, providing resort information, making room and credit card charges, etc.
• Cleaning, maintaining and repairing patio equipment including chairs, umbrellas and tables.
• Monitor and address regulations and safety concerns at all recreation centers.
• Set up and provide cabana service for guests.
• Issuing and inventorying pool towels.
• Required to work holidays, weekend, day and night shifts as needed.

Qualifications and Skills

• High School Diploma or equivalent.
• Hotel recreation, camp or other related hospitality experience of at least 1 year.
• Applicants should be capable of bending, kneeling, climbing, and lifting up to 50lbs.
• Must have excellent interpersonal skills when dealing with guests, associates, and the general public.
• Should have knowledge of the local areas attractions and entertainment.
• Must be able to learn and adapt to a fast paced environment.
• Must be able to work independently and in a fast paced environment.
• Must be able to interact with a wide range of people.
• Extremely customer-service orientated and have multi-tasking.
• Be able to execute basic office tasks.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Experience working with inclusive programming preferred but not required.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Working Conditions

The majority of your working hours will be completed outside in varying temperatures and conditions including high heat and rain.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Other

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.