Club Operations Associate

Claremont Resort and Club; Berkeley (CA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

401(k) matching

Hotel room discounts

Job summary

Claremont Resort & Club in Berkeley, CA is seeking a guest-focused Host to welcome guests, take reservations, and provide information about local attractions. You will assist with outdoor recreation activities, from outdoor sports and arts & crafts to line dancing and themed parties, and help set up private events.

You will ensure centers are clean and well organized, monitor safety, provide cabana service, manage pool towel inventory, and support weekend and holiday shifts in a fast-paced,

Qualifications

• High School diploma or equivalent required.
• Experience in hotel recreation or guest services preferred.
• Able to lift up to 50 lbs and work outdoors.

Responsibilities

• Host and participate in all recreation activities including but not limited to: Outdoor sports games, arts and crafts, line dancing, themed parties, rainy day activities, private parties, group activities and holiday games.
• Assure cleanliness and organize all areas within the recreation centers.
• Provide enthusiastic customer service, including welcoming guests, taking reservations, and providing resort information.
• Set up and provide cabana service for guests; inventory pool towels.
• Monitor regulations and safety at all recreation centers; work holidays, weekends, and varied shifts.

Skills

Customer service

Interpersonal skills

Hospitality experience

Physical stamina

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

About UsAt Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $25.68 - $27.45 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewEssential Duties and ResponsibilitiesHost and participate in all recreation activities including but not limited to: Outdoor sports games, arts and crafts, line dancing, themed parties, rainy day activities, private parties, group activities and holiday games.Assure cleanliness and organize all areas within the recreation centersProvide enthusiastic customer service. This includes and is not limited to: welcoming guests, taking reservations for programs, answering phone calls, providing resort information, making room and credit card charges, etc.Cleaning, maintaining and repairing patio equipment including chairs, umbrellas and tables.Monitor and address regulations and safety concerns at all recreation centers.Set up and provide cabana service for guests.Issuing and inventorying pool towels.Required to work holidays, weekend, day and night shifts as needed.Qualifications and SkillsHigh School Diploma or equivalent.Hotel recreation, camp or other related hospitality experience of at least 1 yearApplicants should be capable of bending, kneeling, climbing, and lifting up to 50lbs.Must have excellent interpersonal skills when dealing with guests, associates, and the general public.Should have knowledge of the local areas attractions and entertainment.Must be able to learn and adapt to a fast paced environment.Must be able to work independently and in a fast paced environment.Must be able to interact with a wide range of people.Extremely customer-service orientated and have multi-taskingBe able to execute basic office tasks. Computer proficiency in Microsoft Word, Excel and Outlook.Experience working with inclusive programming preferred but not required.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Working conditionsThe majority of your working hours will be completed outside in varying temperatures and conditions including high heat and rain.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.