Club Manager - INTRUST Bank Arena

ASM Global; Wichita (KS); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Club Manager at a premier venue, where you'll oversee all aspects of bar and premium services. This role involves managing a dynamic team, ensuring exceptional customer service, and collaborating with culinary staff to enhance guest experiences. With responsibilities ranging from staff training to inventory management, you'll play a crucial role in delivering top-notch services at events. If you're passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in restaurant, club, or bar management.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage all bar and premium service operations at the arena.
• Hire and train staff, ensuring compliance with service standards.
• Develop event schedules and maintain positive client relationships.

Skills

Customer Service Orientation

Advanced Communication Skills

Organizational Skills

Team Collaboration

Problem Solving

Education

High School Diploma or GED

Bachelor's Degree (Preferred)

Job description

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Club Manager at INTRUST Bank Arena, Wichita, KS.

Summary :

Coordinates, directs, monitors and supervises all Club, Premium, and Loge and Bar operations. Provide premium services and backstage catering to Capitol Federal Amphitheater.

Essential Duties and Responsibilities :

• Management of all Bars, Loge, Club Seats, Brew Pub seating and Cox Lounge.
• Hiring, training and direction of quality bartenders, servers and support personnel.
• Monitor all alcohol and food costs and quality control. Keeping within guidelines of the department.
• Works with executive chef to promote food and drink quality and standards.
• Organization of training program for new-hires and groups.
• Directly handles all guests' related issues.
• Creates and implements training materials to develop team.
• Teaming and station assignments of all bar and restaurant personnel.
• Assures compliance with all State laws and health codes.
• Analyze and maintain inventory levels to produce an effective cost.
• Approve all order requests before finalized.
• Develop event schedules and assignments for subordinates.
• Provide premium services and backstage catering to Capitol Federal Amphitheater.
• Ensure Customer Service, develop standards of service.
• Establish and maintain positive client relationships.
• Works with all Managers of the Food and Beverage department to enhance the guest experience on all levels of the arena.
• Assist with other food and beverage areas as needed.
• Daily contact with the Director of Food & Beverage, Event Services team and other arena employees.
• Work extended and / or irregular hours including nights, weekends and holidays, as needed.
• Regular attendance is an essential job function.
• Position requires the ability to work at all ASM Global venues in Wichita and Andover.
• Additional tasks assigned by the Director of Food and Beverage.

Supervisory Responsibilities :

Carry out supervisory responsibilities in accordance with ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Education and / or Experience :

• High School Diploma, or GED; Bachelor's degree preferred
• At least two (2) years of restaurant, club, bar, or pertinent experience.

Knowledge, Skills and Abilities :

• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other team members in the facility.
• Results oriented individual with the ability to meet required goals.
• Excellent organizational, planning, communication and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Tact, diplomacy, and discretion required in all matters.

The company reserves the right to change or modify all job descriptions as needed. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. Duties other than those expressly specified may be assigned from time to time.

Physical Demands

This position requires standing, sitting, stooping and lifting. Substantial walking and manual dexterity to operate office equipment such as a computer, telephone, copy machine, register is required. May need to lift up to 40lbs. Incumbent works in an office setting with minimal adverse exposure to environmental hazards.

NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.