Club Manager (Baytown)

HFP Baetown, LLC; Baytown (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Paid Time Off (PTO)

Holiday pay

Job summary

Planet Fitness is seeking a Club Manager in Baytown, TX to lead staff and operations in a welcoming environment. This full-time role offers a salary of $45,000–$52,000 per year and includes benefits.

You will recruit, train, schedule, and support member services while ensuring safety and cleanliness across the club. Responsibilities include payroll oversight, customer service excellence, resolving issues, managing HR paperwork, and driving revenue through promotions.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience as Assistant Manager at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic.

Responsibilities

• Recruit, hire, train and develop a high performing staff including Assistant Managers, Member Service Representatives, and Fitness Instructors.
• Lead by example and maintain a welcoming atmosphere for members, guests and prospective members.
• Monitor payroll and scheduling to ensure adequate staffing at all times.
• address issues with staff or members in a respectful and timely manner.
• Manage disciplinary/termination activities.
• Prepare HR related forms and send to Corporate HR in a timely manner.
• Oversee front desk activities: answering phones, assisting members, sign-ups.
• Touring perspective and facilitate member requests and questions.
• Ensure timely opening/closing of the gym per protocols and maintain facility cleanliness.
• Ensure safety of staff, members and property; arrange equipment repairs as needed.
• Support marketing promotions and meet revenue goals; complete weekly/monthly/annual reports.

Skills

Customer service

Leadership

Diplomacy

Listening

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Title: Club Manager Pay type: Salary Pay Rate: $45,000 - $52,000 annually

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

Values

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative

Characteristics that will make you the perfect fit for our Club Manager:

Essential Duties & Responsibilities

• Effectively recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, and Fitness Instructor.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Manage disciplinary/termination activities.
• Prepare all HR related forms and send to Corporate HR team in timely manner.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up.
• Touring perspective.
• Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals.
• Responsible for completing reports (weekly, monthly, annually).
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth 15 days of Paid Time Off (PTO) annually and select holidays

As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.