Club Manager (Central, North East Houston/Various)

HFP Humbull, LLC; Humble (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fitness is seeking a dynamic Club Manager to lead a passionate team. This role involves overseeing staff recruitment, ensuring exceptional customer service, and managing daily operations in a vibrant, welcoming gym environment. You'll play a key part in fostering a culture of accountability and fun while ensuring the highest standards of cleanliness and safety. With opportunities for growth and a supportive team, this position is perfect for someone enthusiastic about fitness and dedicated to creating a positive experience for all members. Join us in making a difference in the fitness community!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Free Gym Membership

Paid Time Off (PTO)

Qualifications

• Must be 18 years or older and able to pass a background check.
• Willing to become CPR/AED Certified prior to employment.

Responsibilities

• Recruit, hire, train, and develop a high-performing staff.
• Ensure superior customer service and maintain a welcoming atmosphere.
• Manage payroll, scheduling, and club operations effectively.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Club Manager (Central, North East Houston/Various)

Job Overview

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

• People - we genuinely care about our team + members
• Fun - we enjoy the work
• Honesty - we lead with integrity
• Accountability - we own the outcome
• Drive - we take initiative

Essential Duties & Responsibilities:

• Effectively recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, and Fitness Instructors.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Manage disciplinary/termination activities. Prepare all HR related forms and send to Corporate HR team in timely manner.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up, and touring prospective members.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals.
• Responsible for completing reports (weekly, monthly, annually).

Minimum Skills:

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 15 days of Paid Time Off (PTO) and select holidays.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.