Club Manager

Planet Fitness; West Springfield (MA); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

401K match

Health insurance

PTO

Life insurance

Black Card membership

Employee assistance

Job summary

National Fitness Partners, a Planet Fitness franchise, seeks a Club Manager in West Springfield, MA. The role oversees club operations, staffing, and member experience, with hours Sat/Sun 7am-3pm and Mon-Wed 11am-7pm, and an hourly rate of $24.04.

You will lead a team, drive KPIs, ensure payroll accuracy, and maintain safety and cleanliness while providing outstanding service to members and associates alike.

Qualifications

• High school diploma or GED required.
• Management experience in Planet Fitness preferred.
• Excellent leadership, diplomacy and listening skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Ensure club staffing levels meet NFP standards and recruit staff as needed.
• Achieve monthly goals and KPIs.
• Provide exceptional customer service and welcoming environment.
• Manage payroll by validating timecards and scheduling shifts.
• Maintain clean, safe facilities and pass monthly BER inspections.
• Coach staff and enforce policies and performance standards.
• Drive membership sales and participate in community outreach.
• Update the Senior General Manager on club progress weekly.
• Attend Regional Meetings and collaborate with team.

Skills

Customer service

Leadership

Communication

Coaching

Tech literacy

Staff management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: L145 West Springfield - West Springfield, MA 01089Full-Time. Hourly paid position. $24.04 per hour.

Hours: Sat/Sun 7am-3pm Mon-Wed 11am-7pm

At National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Club Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Job Summary:

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions:

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing to include: recruitment tactics, conducting pre-screens, interviewing candidates and hiring decisions. Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to hold staff accountable for performance standards and adherence to policy/procedures.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.

QualificationsJob Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members.

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.