Club Manager

Planet Fitness; North Adams (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance Options including HMO

401K Retirement Fund (Employer match)

Paid Time Off

Free employee Black Card Membership

Job summary

National Fitness Partners, operating as Planet Fitness, is seeking a Club Manager for the North Adams, MA club. The manager oversees daily club operations, drives member experience, and leads a servant leadership team to transform lives through fitness.

You will supervise staffing, sales, and service quality while maintaining compliance and safety standards. This salaried role requires strong leadership and a passion for helping others.

Qualifications

• High school education or GED required.
• Experience in management preferred.
• Strong customer service and leadership abilities.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Ensure club is fully staffed and maintain staffing levels.
• Meet monthly goals and KPI targets.
• Deliver exceptional customer service and create welcoming environments.
• Oversee payroll, scheduling, and timecard accuracy.
• Maintain club cleanliness and safety and pass monthly BER inspections.
• Coach staff and enforce policies and procedures.
• Drive membership sales and community outreach.
• Develop staff through training and performance plans.

Skills

Leadership

Customer service

Staff development

Microsoft Office

Education

High school diploma or GED

Tools

Ignite

Job description

Job Details

Job Location: L140 North Adams - North Adams, MA 01247

Full-Time. Salaried position.

$50,003.20 annually

Saturday & Sunday 7am - 3pm, Monday, Tuesday, Wednesday 11am - 7pm

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Club Manager Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability 100% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Job Summary

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing to include: recruitment tactics, conducting pre-screens, interviewing candidates and hiring decisions. Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPI’s.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to hold staff accountable for performance standards and adherence to policy/procedures.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.

Job Requirements

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members.

Physical Demands

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.