Club Manager

ComForCare Home Care (Raleigh, NC); Waterloo (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Club Manager in Waterloo, IA to oversee gym operations and ensure a positive member experience and financial success.

You will recruit, hire, train, and supervise staff, manage front desk duties, train members, and promote a welcoming environment while upholding company policies. This full-time role reports to the District Manager and includes benefits like health, vision, and dental insurance, plus advancement opportunities.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring high quality customer service.
• Front desk duties: greeting, tours, addressing service questions.
• Support for team members and club members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet standards.
• Ensure opening/closing of gym on time.
• Inform staff about current marketing promotions.
• Complete onboarding in Paycom for new hires.
• Maintain club open and staffed during business hours.
• Ensure adherence to all policies and procedures.
• Order supplies and track inventory.
• Deliver excellent customer service and listening to customers.
• Problem solving and diplomacy in interactions.
• Maintain effective communication with staff and departments.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Leadership

Organizational skills

Basic computer proficiency

Paycom onboarding

Tools

Paycom

Job description

Reports to:

District Manager

Status:

Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.


• Member service oversight making sure all team members are providing a great customer service experience at all times.


• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.


• Provide support for team members and club members.


• Create and maintain a positive image for the club.


• Coaching and counseling performance to help achieve company standards.


• Ensure prompt opening/closing of gym.


• Ensure staff are aware and trained on all current marketing promotions.


• Finish manager portion of onboarding, in Paycom, for all new hires.


• Ensure the club is open and staffed during all hours of business.


• Ensuring self and team members are implementing and adhering to all company policies and procedures.


• Responsible for ordering supplies and tracking inventory.


• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Benefits:

• Health insurance


• Opportunity for advancement


• Vision insurance


• Dental insurance


• Employee discounts


• Flexible schedule

Job Title: Club Manager

Reports to:

District Manager

Status:

Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.


• Member service oversight making sure all team members are providing a great customer service experience at all times.


• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.


• Provide support for team members and club members.


• Create and maintain a positive image for the club.


• Coaching and counseling performance to help achieve company standards.


• Ensure prompt opening/closing of gym.


• Ensure staff are aware and trained on all current marketing promotions.


• Finish manager portion of onboarding, in Paycom, for all new hires.


• Ensure the club is open and staffed during all hours of business.


• Ensuring self and team members are implementing and adhering to all company policies and procedures.


• Responsible for ordering supplies and tracking inventory.


• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic


• At least 1 year of equivalent managerial experience


• Strong customer service skills


• Strong communication, organizational and leadership skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.