Club Manager

Crunch Fitness - Red Brick; Swansea (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance reimbursement

Paid Time Off (PTO)

Career growth opportunities

Free Crunch Fitness Membership

Job summary

Crunch Fitness - Red Brick in Swansea is hiring a Club Manager to oversee gym performance and lead a high-performing team. Responsibilities include driving membership sales, managing class schedules, and ensuring exceptional cleanliness and customer service.

The ideal candidate will have 2-3 years of management experience, a proven sales record, and preferred fluency in languages such as Spanish or Portuguese. Benefits include health insurance reimbursement, paid time off, and a free Crunch Fitness membership.

Qualifications

• 2-3+ years of management experience in a related industry.
• Demonstrated track record of achieving sales goals.
• Fluency in Spanish, Portuguese, Creole, or Cape Verdean is preferred.

Responsibilities

• Drive membership and personal training sales.
• Recruit, hire, and train staff to ensure high performance.
• Maintain gym cleanliness and safety standards.
• Handle member concerns with professionalism.
• Manage club schedules and operational expenses.
• Promote the gym through local outreach.

Skills

Management experience

Sales success

Fluency in Spanish or Portuguese

Competitive mindset

Business acumen

Education

Valid CPR/AED certification

Job description

Benefits

• Health insurance
• Competitive salary
• Employee discounts

Position Summary

As the Club Manager, you are the business leader of your gym. You are responsible for the overall performance of the club—driving membership sales, maximizing personal training revenue, managing operational schedules, and ensuring an elite level of cleanliness and customer service. You will directly manage, mentor, and build a high‑performing team of sales reps, personal trainers, and front desk staff.

Key Responsibilities

• Drive Revenue & Sales: Lead from the front to consistently hit and exceed monthly membership and personal training production goals. Coach your team to sell with confidence and urgency.
• Team Leadership & Development: Recruit, hire, train, and develop a stellar staff. Cultivate a culture of accountability, high energy, and career progression.
• Execute Flawless Gym Operations: Ensure the facility meets strict Crunch standards for cleanliness, safety, security, and equipment maintenance. Walk the floor daily and reinforce that "cleanliness is everyone's responsibility".
• Elevate Member Experience: Foster a welcoming environment. Handle escalated member issues quickly, tactfully, and professionally.
• Operational & KPI Management: Oversee club schedules, manage payroll hours, and control general operational expenses to remain at or below budget. Track daily and weekly performance metrics to implement corrective action plans when necessary.
• Community Outreach: Act as the local face of the brand. Drive gym traffic through local B2B outreach, community partnerships, and marketing promotions.

What We Look For

• Experience: 2–3+ years of management experience (fitness, retail, or hospitality industry management preferred).
• Sales Success: A proven, verifiable track record of driving top‑line revenue and smashing aggressive sales goals.
• Language Skills: Fluency in any or all of Spanish, Portuguese, Creole, Cape Verdean, or Brazilian Portuguese is strongly preferred.
• Leadership Style: A competitive mindset with a "lead‑by‑example" work ethic. You aren't afraid to jump on the phones or clean a piece of equipment.
• Business Acumen: Experience managing schedules, labor budgets, and analyzing basic performance metrics and KPIs.
• Certifications: Valid CPR/AED certification (or willingness to obtain upon hiring).

Benefits & Perks

• ICHRA health insurance reimbursement.
• Paid Time Off (PTO).
• Accelerated career growth opportunities within a rapidly expanding franchise.
• Free Elite‑Level Crunch Fitness Membership.