Club Manager

Planet Fitness; Plainsboro Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations and deliver an exceptional, judgment-free member experience. You will lead a team of staff, oversee training and development, and ensure daily operations run smoothly.

The role emphasizes staff leadership, payroll tasks, customer service excellence, and maintaining a welcoming, safe club environment for all members and guests. This is a full-time on-site opportunity with growth potential.

Qualifications

• Superior customer service skills and fitness-industry experience preferred.
• Experience as an Assistant Manager at Planet Fitness.
• Excellent leadership, diplomacy and listening abilities.
• Basic computer skills with Microsoft Office suite.
• Energetic, hardworking and enthusiastic.
• Strong problem resolution abilities.
• Current CPR certification required.
• High school diploma or GED is required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Create and maintain a welcoming atmosphere for members and guests.
• Staff Management and scheduling.
• Lead by example and ensure adherence to PF values and goals.
• Payroll processing for weekly/bi-weekly periods.
• Resolve employee issues or concerns and manage disciplinaries.
• Oversee front desk operations and member sign-ups.
• Monitor facility cleanliness and maintenance daily.
• Ensure safety of employees, members and property.
• Manage marketing promotions and expenditures.

Skills

Customer service

Leadership & staff motivation

Staff development

Team management

CPR Certification

Problem solving

Energetic & hardworking

18 years or older

Planet Fitness experience

Excellent communication

Education

High School Diploma / GED

Tools

Microsoft Suite

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.