Club Manager

PF Management Group; Missoula (MT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in fitness is seeking a Club Manager to lead operations and enhance member experiences. This role involves staff management, customer service, and ensuring a clean and safe environment. The ideal candidate will possess strong leadership and problem-solving skills, along with a passion for health and fitness. Join a dedicated team committed to creating a healthier community while enjoying a dynamic work atmosphere. If you thrive in a fast-paced environment and are eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• 1+ year of customer service experience, preferably in fitness.
• CPR certification required.

Responsibilities

• Manage staff schedules, lead and coach team members.
• Ensure club cleanliness and safety, oversee repairs.

Skills

Customer Service

Leadership

Problem-Solving

Basic Computer Skills

Education

High School Diploma/GED

Tools

POS System

Job description

Join to apply for the Club Manager role at PF Management Group.

We are searching for a Club Manager to oversee club operations and ensure an exceptional “Judgement Free” member experience. Responsibilities include managing staff, ensuring customer satisfaction, maintaining club cleanliness, handling member accounts, and overseeing safety and maintenance. The role requires leadership, problem-solving skills, and a passion for health and fitness.

Responsibilities include:

1. Staff Management: Create schedules, lead and coach staff, handle HR forms, resolve issues, manage disciplinary actions, and support absent employees.
2. Customer Service/Front Desk: Greet members, answer calls, check-in members, promote memberships, and handle inquiries and purchases.
3. Member Accounts: Manage memberships, billing, and refunds using POS system.
4. Club Cleanliness and Maintenance: Ensure cleanliness and safety, oversee repairs, and maintain equipment and facilities.
5. Miscellaneous: Make bank deposits, order supplies, and track KPIs while managing marketing efforts.

Qualifications:

• At least 1 year of customer service experience, preferably in fitness.
• High school diploma/GED.
• Must be 18+ years old.
• CPR certification.
• Basic computer skills.
• Leadership, problem-solving, and a passion for health and fitness.

Physical Demands:

• Standing, walking, talking during shifts.
• Ability to lift up to 75 lbs and handle chemicals.

Join Planet Fitness and contribute to creating a healthier planet while working with a talented team! Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.