Club Manager

Baseline Fitness; Mason City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading fitness organization is seeking a Club Manager in Mason City, Iowa. The role involves overseeing team members, ensuring exceptional customer service, and managing daily club operations. Ideal candidates will possess strong leadership skills and a commitment to maintaining a positive club environment.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness, Short Term Disability, Voluntary Life, and Pet Insurance

HSA and Advancement Opportunities

Qualifications

• At least 1 year of managerial experience.
• Strong customer service and communication skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Ensure excellent customer service and member satisfaction.
• Manage supplies and inventory tracking.

Skills

Customer service

Communication

Problem solving

Leadership

Active listening

Job description

Join to apply for the Club Manager role at Baseline Fitness

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Be actively involved in front desk tasks: greeting members, giving gym tours, handling member questions/issues, etc.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure the gym opens and closes promptly.
• Train staff on current marketing promotions.
• Complete the manager onboarding in Paycom for new hires.
• Ensure the club is open and adequately staffed during all hours.
• Implement and adhere to all company policies and procedures.
• Manage supplies and inventory tracking.

Benefits include:

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Voluntary Life, and Pet Insurance
• HSA and Advancement Opportunities

Required behaviors:

• Exceptional customer service
• Active listening and empathy
• Problem solving
• Diplomacy and tact
• Effective communication

Minimum qualifications:

• Honesty and strong work ethic
• At least 1 year of managerial experience
• Strong customer service, communication, organizational, and leadership skills
• Basic computer proficiency

Physical demands:

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time