Club Manager

Planet Fitness; Longmont (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Performance bonus

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Advancement opportunities

Dollars for Scholars

Job summary

Planet Fitness in Longmont, CO is seeking a Club Manager to oversee daily gym operations and drive a positive member experience while ensuring financial success.

You will recruit, train and supervise staff, manage front desk activities, and uphold company standards. The role requires strong leadership and customer service, plus a commitment to safety and cleanliness. This role offers advancement opportunities and a comprehensive benefits package.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a consistently positive experience.
• Lead front desk activities: greetings, tours, and member inquiries.
• Support team members and club members as needed.
• Maintain a positive club image and adherence to company policies.
• Coach and counsel staff to meet standards.
• Ensure opening/closing of the gym on schedule.
• Keep staff informed of current promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is open and staffed during all hours.
• Order supplies and track inventory.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Title

Club Manager

Reports to

District Manager

Status

Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities