Club Manager

Planet Fitness - The Core Group; Kent (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Une entreprise leader dans le domaine du fitness recherche un Club Manager pour superviser les opérations d'un gymnase. Le candidat idéal doit démontrer des compétences exceptionnelles en service à la clientèle, en management et en leadership, tout en assurant une expérience « Judgement Free » pour tous les membres. Des avantages attrayants incluent une couverture médicale et une adhésion gratuite après 90 jours.

Benefits

Adhésion Black Card gratuite après 90 jours

Options médicales

Soins dentaires

Assurance vision

Compte de dépenses flexible

401k avec contribution de l'entreprise

Vacances payées

Accès à l'assurance pour animaux de compagnie et Aflac

Qualifications

• Expérience en tant que Manager ou Assistant Manager dans l'industrie du fitness.
• Certification CPR actuelle exigée.
• Doit avoir au moins 18 ans.

Responsibilities

• Recruter, former et gérer une équipe de représentants de service et entraîneurs.
• Maintenir une atmosphère accueillante pour les membres.
• Gérer l'entretien et la propreté de la salle.

Skills

Service client supérieur

Compétences en leadership

Résolution de problèmes

Proficience de base en informatique (Microsoft Suite)

Education

Diplôme de niveau secondaire ou équivalent GED

Job description

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Full time: 42 hours per week (Monday and Tuesday 9a-7p, Wednesdays 10a-6p, Thursdays 9a-5p, Fridays 9a-3p)

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.