Club Manager

ComForCare Home Care (Raleigh, NC); Hesperia (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a Club Manager who will be responsible for overseeing gym operations, ensuring a positive member experience while leading and training team members. The candidate will prioritize customer service excellence and manage the club's daily operations effectively.

The ideal candidate should possess strong leadership and communication skills, with at least one year of managerial experience. Benefits include health insurance, free memberships, and more.

Qualifications

• At least 1 year of managerial experience is required.
• Strong computer proficiency is needed.
• Honesty and good work ethic are necessary.

Responsibilities

• Oversee gym operations to ensure positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure all team members provide exceptional customer service.
• Coach and counsel team members to reach performance standards.
• Maintain gym supplies and track inventory.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Job description

Job Title

Club Manager

Reports to

District Manager

Status

Full Time / Supervisor / Exempt / Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service ensuring all team members provide a great customer service experience at all times.
• High involvement in all front‑desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members are implementing and adhering to all company policies and procedures.
• Order supplies and track inventory.
• Communicate effectively with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers and coworkers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Franchisee Employment Statement / Disclosure

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.