Club Manager

Baseline Fitness; Davenport (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading fitness company is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and financial success. The role includes managing staff, maintaining service standards, and ensuring compliance with policies. Ideal candidates will have strong leadership skills and a commitment to customer service.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness, Short Term Disability, and Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Qualifications

• At least 1 year of managerial experience.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Ensure excellent customer service at all times.
• Implement and adhere to all company policies and procedures.

Skills

Customer Service

Communication

Organizational

Leadership

Job description

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Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Participate actively in front desk tasks: greeting members, conducting gym tours, handling member questions/issues, etc.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure the gym opens and closes promptly.
• Train staff on current marketing promotions.
• Complete onboarding tasks in Paycom for new hires.
• Ensure the club is open and staffed during all operating hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, and Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Minimum Qualifications

• Honesty and a strong work ethic
• At least 1 year of managerial experience
• Strong customer service, communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services