Club Manager

National Fitness Partners; Cleveland (OH); On-site; USD 2,732,000 - 3,891,000; Full time

Benefits offered by this job

PTO for all employees

401K Retirement Fund (Employer match 4

Health Insurance Options including H,

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners in Cleveland, OH is seeking a Club Manager for a full-time, hourly position at $24.04 per hour. The role oversees club operations, member experience, and staff development to deliver a transformative fitness journey.

You will recruit and staff, drive monthly goals and KPIs, ensure top-notch member service, oversee payroll and scheduling, and maintain safety and cleanliness while mentoring a servant-leader team committed to transforming lives through fitness.

Responsibilities

• Ensure club is fully staffed and recruiting is conducted to NFP standards.
• Consistently achieve monthly goals and KPIs.
• Provide exceptional customer service, creating a welcoming environment for members.
• Manage payroll accuracy and schedule shifts efficiently.
• Maintain club cleanliness, safety, and compliance with standards.
• Coach staff and enforce policies and performance expectations.
• Drive membership sales and participate in community outreach.

Job description

Full-Time. Hourly paid position. $24.04 per hour. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Club Manager Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Job Summary

The Club Manager is responsible for all club operations under the supervision of the Operating Partner. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing to include: recruitment tactics, conducting pre-screens, interviewing candidates and hiring decisions. Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPI’s.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to hold staff accountable for performance standards and adherence to policy/procedures.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Operating Partner on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.