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Club Manager

Priority Dispatch Corp.

Cedar Rapids (IA)

On-site

USD 40,000 - 60,000

Full time

6 days ago
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Job summary

A leading company seeks a Gym Operations Manager in Cedar Rapids, responsible for ensuring a positive member experience and operational success. The role involves managing staff, overseeing customer service, and ensuring adherence to company policies. Ideal candidates will have at least one year of managerial experience and strong leadership skills.

Benefits

Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities

Qualifications

  • At least 1 year of equivalent managerial experience.
  • Strong communication, organizational and leadership skills.
  • Basic computer proficiency.

Responsibilities

  • Recruit, hire, train, schedule and supervise team members.
  • Oversee member service to ensure great customer experience.
  • Responsible for ordering supplies and tracking inventory.

Skills

Customer Service
Communication
Problem Solving
Leadership
Organizational Skills

Job description

Job Details
Job Location: Cedar Rapids II - CRII - Cedar Rapids, IA
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Management
Description

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

  • Recruit, hire, train, schedule and supervise team members.
  • Member service oversight making sure all team members are providing a great customer service experience at all times.
  • High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
  • Provide support for team members and club members.
  • Create and maintain a positive image for the club.
  • Coaching and counseling performance to help achieve company standards.
  • Ensure prompt opening/closing of gym.
  • Ensure staff are aware and trained on all current marketing promotions.
  • Finish manager portion of onboarding, in Paycom, for all new hires.
  • Ensure the club is open and staffed during all hours of business.
  • Ensuring self and team members are implementing and adhering to all company policies and procedures.
  • Responsible for ordering supplies and tracking inventory.

Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities
Qualifications

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

  • Honesty and good work ethic
  • At least 1 year of equivalent managerial experience
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.
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