Club Manager

ComForCare Home Care (Raleigh, NC); Bismarck (ND); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in home care is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and financial success. Responsibilities include managing staff, enhancing customer service, and maintaining club standards. This role requires strong leadership and organizational skills, along with a commitment to supporting both team and club members.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

Qualifications

• At least 1 year of managerial experience.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Ensure excellent customer service and positive member experience.
• Handle front desk tasks and support team members.

Skills

Customer Service

Communication

Leadership

Organizational Skills

Job description

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Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Handle front desk tasks: greeting members, gym tours, addressing service issues/questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to meet company standards.
• Ensure the gym opens and closes promptly.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is open and staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Exceed customer, coworker, and public interaction expectations.
• Actively listen, empathize, and collaborate to solve problems.
• Recognize, define, analyze problems, and seek solutions or assistance.
• Demonstrate tact and appropriate behavior in all interactions.
• Maintain timely and effective communication across departments.

Minimum Qualifications

• Honesty and good work ethic.
• At least 1 year of managerial experience.
• Strong customer service skills.
• Excellent communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Accident, Voluntary Life, Pet Insurance
• HSA and Advancement Opportunities