Club Lounge Attendant

Renaissance Toledo Downtown; Toledo (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Renaissance Toledo Downtown Hotel is seeking a Club Lounge Attendant to deliver personalized service in the hotel’s exclusive club lounge. You will prepare and maintain food and beverage presentations, warmly welcome guests, monitor service areas, and ensure a clean, inviting environment throughout each shift.

The role emphasizes professional presence, guest confidentiality, adherence to brand standards, and teamwork with hotel departments to meet guest expectations in a fast-paced, upscale

Qualifications

• Previous experience in hospitality or food & beverage service.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor for upscale hotel environments.
• Ability to work independently while contributing to a team.
• Strong attention to detail, organization, and cleanliness.
• Ability to remain composed and service-focused in a fast-paced environment.
• Knowledge of food safety, sanitation, and proper handling procedures.

Responsibilities

• Welcome guests warmly and provide attentive, personalized service.
• Verify lounge access eligibility per hotel policies.
• Prepare, set up, replenish, and maintain food & beverage displays.
• Maintain cleanliness and organization of the lounge.
• Follow proper food handling and sanitation procedures.
• Assist with breakfast, snacks, hors d’oeuvres, and evening refreshments.
• Coordinate replenishment and guest requests.

Skills

Hospitality experience

Customer service

Communication skills

Professional appearance

Teamwork

Attention to detail

Tools

Food safety knowledge

Job description

Position Summary

The Club Lounge Attendant is responsible for delivering exceptional, personalized service to guests utilizing the hotel’s exclusive club lounge. This position supports the daily operation of the lounge by preparing and maintaining food and beverage presentations, welcoming guests, monitoring service areas, and ensuring a clean, comfortable, and inviting environment.

The ideal candidate is professional, attentive, approachable, and detail-oriented, with a genuine passion for hospitality. The Club Lounge Attendant anticipates guest needs, responds promptly to requests, and consistently upholds the service standards and guest experience expectations of the Renaissance Toledo Downtown Hotel.

Essential Duties and Responsibilities

Guest Service & Hospitality

• Welcome guests warmly and provide attentive, personalized service throughout their visit.
• Verify guest eligibility for lounge access in accordance with hotel policies.
• Anticipate guest needs and respond promptly to questions, requests, and concerns.
• Maintain a professional, approachable presence while building positive relationships with repeat guests.
• Provide accurate information regarding hotel amenities, food and beverage offerings, operating hours, and local attractions.
• Handle guest concerns courteously and communicate unresolved issues to management.
• Maintain guest confidentiality and adhere to hotel service standards.

Food & Beverage Operations

• Prepare, set up, replenish, and maintain food and beverage displays during designated service periods.
• Ensure food is presented attractively and maintained at appropriate temperatures in accordance with food safety standards.
• Maintain adequate supplies of beverages, condiments, utensils, plates, glassware, and other service items.
• Monitor product quality, freshness, presentation, and availability throughout service.
• Follow proper food handling, sanitation, allergen awareness, and responsible alcohol service procedures.
• Assist with the preparation and service of breakfast, snacks, hors d’oeuvres, evening refreshments, and other offerings as assigned.
• Monitor inventory and communicate replenishment needs, shortages, and waste to management.
• Follow established procedures for handling and securing food and beverage products.

Lounge Maintenance & Presentation

• Maintain the cleanliness, organization, and overall appearance of the lounge before, during, and after service.
• Clear used dishes and glassware promptly and maintain clean tables and seating areas.
• Clean and sanitize counters, equipment, beverage stations, and food service areas.
• Complete opening, closing, and side-work checklists accurately and consistently.
• Ensure the lounge is properly stocked, organized, and ready for each service period.
• Report maintenance concerns, equipment malfunctions, safety hazards, and facility issues promptly.

Teamwork & Communication

• Communicate effectively with Food & Beverage management, culinary staff, housekeeping, front desk, and other hotel departments.
• Coordinate food and beverage replenishment and communicate guest requests or special accommodations.
• Assist with special events, VIP arrangements, and other guest service needs as directed.
• Follow hotel policies, departmental procedures, and applicable brand standards.
• Perform additional duties as assigned to support the overall success of hotel operations.

Qualifications

• Previous experience in hospitality, food and beverage service, customer service, or a related field preferred.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor appropriate for an upscale hotel environment.
• Ability to work independently while contributing to a team-oriented operation.
• Strong attention to detail, organization, and cleanliness.
• Ability to remain composed, courteous, and service-focused in a fast-paced environment.
• Basic knowledge of food safety, sanitation, and proper food handling procedures.
• Must meet applicable requirements for alcohol service if alcoholic beverages are served.
• Food safety and responsible alcohol service certifications preferred, as applicable.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry food, beverage, and service supplies.
• Ability to lift and move items weighing up to 25 pounds, with or without reasonable accommodation, subject to the actual requirements of the position.
• Ability to perform cleaning, stocking, and food service duties throughout a scheduled shift.

Schedule & Work Environment

This position operates in an upscale hotel club lounge and may require early morning, evening, weekend, and holiday availability based on lounge operating hours and hotel occupancy. The attendant must be flexible to meet changing business demands and guest service needs.

Performance Expectations

Successful performance in this role includes:

• Consistently positive guest feedback and professional guest interactions.
• Timely replenishment and attractive presentation of all food and beverage offerings.
• Consistent compliance with food safety, sanitation, and alcohol service procedures.
• A clean, organized, and well-maintained lounge throughout each shift.
• Reliable attendance, punctuality, teamwork, and completion of assigned duties.
• Consistent adherence to hotel policies and applicable brand service standards.

Renaissance Toledo Downtown Hotel is a 4-star Marriott property located in downtown Toledo, Ohio. The hotel features 241 air-conditioned rooms, including 7 suites, and sits within walking distance of major attractions. Imagination Station and Valentine Theater are each just 0.2 miles from the property, making the hotel an ideal base for exploring the city's cultural venues.
Guest rooms are appointed with refrigerators, smart televisions, and complimentary wireless internet. Each room includes a bed dressed with down comforters and premium bedding, along with a private bathroom stocked with designer toiletries and a hair dryer. Cable programming is available for in-room entertainment. Guest comfort ratings average 4.4 out of 5.
Dining options include Brim House, one of two on-site restaurants serving American cuisine, as well as a bar and lounge. Room service is available during limited hours. Cooked-to-order breakfasts are offered on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for an additional fee.
The property provides a fitness center, garden views, and complimentary wireless internet throughout. Additional services include a 24-hour front desk, concierge, business center, gift shop, and dry cleaning and laundry services. The hotel features over 15,000 square feet of conference and event space, including a ballroom and banquet hall, along with accessible meeting rooms and business facilities.
The hotel's downtown location places it within a 5-minute drive of Toledo Zoo and 7 minutes from Lake Erie. Toledo Express Airport is approximately 20 minutes away by car, while Detroit Metropolitan Wayne County Airport is roughly 45 minutes distant. The property has received an overall rating of 4.2 out of 5 across guest reviews.
Check-in begins at 4:00 PM and check-out is at 11:00 AM. The hotel is pet-friendly and welcomes dogs and cats. The property is wheelchair accessible with accessible routes throughout, including elevator access, accessible parking, and an accessible fitness center.