Club Leader: Drive Member Experience & Performance

Planet Fitness; Succasunna (NJ); On-site; USD 55,000 - 57,000; Full time

Job summary

Flynn Group's Club Manager role in Succasunna, NJ oversees club operations, ensuring a positive member experience while maintaining financial stability within a high-energy Judgement Free Zone. You will lead a team, hire, train, and coach to drive performance and member engagement.

The role requires scheduling, KPI tracking, and change-management leadership, with a focus on open/close procedures and timely banking deposits.

Qualifications

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seeks guidance when necessary to ensure the best outcomes.
• Club Performance: Proven ability to manage club performance using P&L statements and KPIs to drive operational and financial results.

Responsibilities

• Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management.
• Teach your team to provide +1 service. Observe, teach in the moment and lead by example
• Ensure every member has a friendly greeting upon entering/exiting the gym through a clear and enthusiastic hello and goodbye.
• Develop a plan to drive EFT through maximizing KPI's in your club. This must include meeting assigned goals for BCM, tour percentage, employee retention, member engagement as well as regional inspection each month.
• Be responsible for a timely, professional and solution-oriented response to member service submissions.
• Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.
• Lead change-management efforts and guide teams through transitions with clarity and confidence.
• Ensure that your club has proper open and close procedures. Ownership of the business 24/5.
• Write an effective schedule that meets hours determined by payroll grid.
• Be accountable for your team’s knowledge of critical information.
• Develop your assistant manager into a future leader. Provide on the job training to develop management skills.
• Perform weekly bank deposits to ensure timely deposit of club revenue.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Daily member experience walkthroughs to ensure facility is in clean and working order.
• Conduct 1v1s with Assistant Manager to align on responsibilities and develop them as a leader.
• Manage outlook email and calendar to make sure tasks are completed and meetings are attended in a timely manner.
• Utilize club systems and reporting tools to monitor equipment functionality, labor, payroll accuracy, and KPIs; address gaps and opportunities.
• Model ethical, professional, and compliant behavior in all interactions, maintaining confidentiality and promoting accountability and respect.

Skills

Customer Service

Communication

Problem Solving

Club Performance

Job description

Flynn Group's Club Manager role in Succasunna, NJ oversees club operations, ensuring a positive member experience while maintaining financial stability within a high-energy Judgement Free Zone. You will lead a team, hire, train, and coach to drive performance and member engagement.

The role requires scheduling, KPI tracking, and change-management leadership, with a focus on open/close procedures and timely banking deposits.