JOB SUMMARY
The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean, and orderly standard.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Cleans and dusts walls, mirrors, countertops, glass, and windows
- Sweeps, mops, scrubs, and vacuums floors of all areas of the club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.
- Cleans and dusts all weight and cardio equipment
- Restocks supplies
- Empties club's garbage and recycling containers
- Completes daily and weekly scope of work as assigned
- Performs special cleaning projects as assigned
- Cleans and maintains wet areas of the club, if applicable (e.g., cleaning pool deck, vacuuming pool, cleaning steam room and sauna, conducting regular pool chemical testing). Note: Not all clubs have wet areas.
- Performs minor cosmetic repairs on equipment (rust removal, touch-up paint, re-labeling, etc.)
- Partners with Facility Technician to perform cleaning duties on equipment as outlined in the preventative maintenance guide
- Performs minor painting as approved/directed by the General Manager and Facilities Technician
- Uses all janitorial supplies in accordance with product labels and club manuals
- Reports all newly identified facility maintenance issues via Service Channel
- Reports any member complaints to the General Manager
ORGANIZATION RELATIONSHIPS
Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members, and members.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
- Knowledge of cleaning practices and procedures
- Ability to understand and follow written instructions
- Effective verbal and written communication skills
- Ability to work independently without supervision
- Attention to detail
- Ability to establish and maintain cooperative working relationships
Minimum Educational Level/Certifications
- High School Diploma or GED
Minimum Work Experience and Qualifications
- Six months of janitorial experience
PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS
- Regularly required to stand, walk, and use hands and arms
- Frequently required to climb, balance, stoop, kneel, crouch, or crawl
- Regularly lift up to 25 pounds; occasionally lift up to 100 pounds
- Ability to communicate via telephone with internal and external members
- Required to use cleaning chemicals, ladders, and cleaning utensils
- Regular exposure to moving mechanical parts
- Noise level may be occasionally loud
TRAVEL REQUIREMENT
Travel between clubs may be required.
DISCLAIMER
This job description is intended to describe the general functions and requirements for this position. It is not exhaustive. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.