Club General Manager

BENCHMARK; Naples (FL); On-site; USD 160,000 - 200,000; Full time

Job summary

Pyramid Global Hospitality seeks a results-driven Club General Manager for Naples Bay Club. Lead member experience, financial performance, and team culture, balancing private-club traditions with luxury hospitality standards.

Responsibilities include overseeing membership operations, F&B, spa, fitness, and programming, while driving growth in membership and engagement. A bachelor’s in hospitality or related field is preferred; CMA certification is a plus.

Qualifications

• Progressive executive leadership experience in luxury club, resort, or hospitality environments.
• Strong knowledge of private-club membership expectations and service delivery.
• Experience in budgeting, forecasting, labor management, and financial performance.

Responsibilities

• Develops strategic direction and annual priorities for the Club.
• Oversees member experience, dining, wellness, and recreational programming.
• Ensures high standards of cleanliness, safety, and service across Club facilities.
• Manages staffing, scheduling, and operating practices to meet financial objectives.
• Collaborates with resort leadership to ensure seamless guest experiences across properties.

Skills

Executive leadership

Hospitality leadership

Member relations

Financial acumen

Communication skills

Change leadership

Education

Bachelor’s degree in hospitality management or business administration

Certified Club Manager designation (preferred)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

The Naples Bay Club is seeking an accomplished, highly visible, hospitality-driven Club General Manager to lead its private membership club operations. Reporting to the Managing Director of Naples Bay Resort & Club, this executive will oversee the member experience, financial performance, team culture, and day-to-day operation of the Club. Naples Bay Club serves as a lifestyle and amenity anchor for Naples Bay Resort, supporting club members, resort guests, cottages, residences, and marina ownership through an integrated private-club experience. Its amenities include an extensive pool complex, tennis, fitness and spa services, member dining, and recreational offerings. This is an exceptional opportunity for a proven private-club executive who understands that a successful club is built through personal relationships, inspired service, engaged associates, thoughtful programming, and disciplined business leadership.

POSITION OVERVIEW

The Club General Manager will provide strategic and operational leadership across all aspects of Naples Bay Club. The position is responsible for delivering a distinctive, contemporary club experience while supporting the broader vision and objectives of Naples Bay Resort & Club. The successful candidate will be a visible and approachable leader who builds trusted relationships with members, develops high-performing teams, and creates a culture of accountability, collaboration, and continuous improvement. This leader will balance the traditions and expectations of private-club membership with the service standards, creativity, and operating discipline of luxury hospitality.

KEY RESPONSIBILITIES

Member Experience and Club Leadership

• Serve as the visible executive leader of the Club, developing meaningful relationships with members and maintaining an active presence throughout club operations.
• Create a welcoming, personalized, and service-focused environment that anticipates member needs and strengthens member loyalty.
• Seek, evaluate, and act upon member feedback to continually improve the club experience.
• Partner with the Managing Director to establish the Club’s strategic direction, annual priorities, service standards, and operating objectives.
• Protect the exclusivity and privacy of the member experience while supporting appropriate integration with the resort, residences, cottages, and marina.
• Promote a vibrant club community through relevant social, culinary, wellness, recreational, and lifestyle programming.

Operational Oversight

• Provide executive oversight for membership operations, food and beverage, spa and wellness, fitness, pools and recreation, tennis and racquet programming, retail, and club facilities.
• Ensure consistently high standards of cleanliness, presentation, safety, service, and operational readiness throughout the Club.
• Establish clear operating expectations and ensure effective coordination among Club departments.
• Evaluate current programs, amenities, and service delivery, identifying opportunities to elevate quality, relevance, and member participation.
• Partner with resort leadership to create a seamless experience across the Club and the broader property.
• Support the successful planning and execution of club improvements, renovations, capital projects, or new programming.

Financial and Business Performance

• Assume responsibility for the Club’s financial performance, including annual budgeting, forecasting, revenue generation, expense management, labor productivity, and capital planning.
• Review financial and operating results regularly and implement appropriate actions to improve performance.
• Develop strategies to grow and retain membership while strengthening the value proposition of the Club.
• Partner with membership, marketing, and resort leadership to effectively communicate the complete club lifestyle.
• Increase participation and discretionary spending by creating relevant dining, wellness, recreational, and social experiences.
• Ensure that staffing levels, scheduling, purchasing, and operating practices align with member expectations and financial objectives.
• Maintain effective controls and ensure compliance with company policies, applicable laws, licensing requirements, and safety standards.

Food, Beverage and Social Experience

• Provide strategic direction for the Club’s dining and social experience, positioning food and beverage as a central part of member engagement.
• Partner with culinary and food and beverage leaders to ensure consistent quality, compelling programming, financial discipline, and excellent service.
• Develop dining concepts, member events, and culinary experiences that encourage increased participation and strengthen community.
• Maintain a visible presence in dining venues and at club events, actively engaging with members and gathering feedback.
• Balance operational efficiency with the personalized service expected in a luxury private-club environment.

People-First Leadership

• Recruit, inspire, coach, and retain a talented leadership team and engaged associate population.
• Establish clear expectations and hold leaders accountable for service, financial, operational, and cultural results.
• Maintain an open, respectful, and collaborative working environment in which associates feel heard, supported, and empowered.
• Develop succession plans and provide meaningful coaching, training, and career-development opportunities.
• Recognize team contributions and celebrate associates who demonstrate the Club’s service standards and organizational values.
• Lead through change with transparency, empathy, consistency, and integrity.

LEADERSHIP PROFILE

• A visible, accessible, and relationship-oriented club executive.
• A polished luxury-hospitality leader with a genuine passion for member service.
• A thoughtful operator who understands both the emotional and financial dimensions of the private-club experience.
• An effective developer of people who coaches, recognizes, and holds teams accountable.
• A collaborative partner who can work effectively across club, resort, residential, marina, and corporate stakeholders.
• A commercially minded leader who can strengthen membership value, participation, and financial performance.
• A change leader who respects club culture while advancing the member experience.
• A clear and credible communicator who builds confidence with members, associates, and ownership.

What are we looking for?

QUALIFICATIONS

• Progressive executive leadership experience in a luxury private club, lifestyle club, yacht club, high-end residential club, resort club, or comparable membership-driven hospitality environment.
• Demonstrated responsibility for complex club operations and multiple operating disciplines.
• Strong knowledge of private-club membership expectations, member relations, service delivery, and lifestyle programming.
• Meaningful leadership experience in food and beverage operations, budgeting, forecasting, labor management, and financial performance.
• Proven ability to lead and develop department heads and cross-functional operating teams.
• Experience driving membership satisfaction, retention, engagement and participation.
• Strong business judgment, financial acumen, communication skills, and executive presence.
• Ability to balance personalized member service with operational consistency and financial accountability.
• Experience leading through organizational change, repositioning, renovation, or service transformation is highly desirable.
• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Certified Club Manager designation or comparable professional certification is preferred.

Compensation: $160,000 - $200,000

Pyramid Global Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.