Club Attendant - Part Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

Discounted on-site self-parking

401(k) employer match

Employee assistance programs

Meal provided each shift

Room discounts at Marcus Hotels &

Discounts at Marcus Theaters

Health and benefit packages for full‑/

Job summary

The Pfister Hotel in Milwaukee, part of Marcus Hotels & Resorts, seeks a guest-focused lounge associate to deliver warm, personalized service in our Club Lounge. This part-time, hourly role offers meals, discounts, and growth opportunities in a luxury hotel environment.

You will welcome guests, replenish and maintain food and beverage stations, assist with concierge-style services, and ensure a polished, inviting lounge through attentive service and professional demeanor.

Qualifications

• Experience in hospitality or luxury hotel environment preferred.
• Ability to create personalized guest experiences with warmth.
• Strong communication and professional demeanor.

Responsibilities

• Welcome Club Lounge guests and respond to requests with a warm, personalized hospitality experience.
• Prepare, replenish, and maintain food and beverage offerings while upholding food safety standards.
• Monitor lounge cleanliness and organization, including dining areas and seating.
• Assist guests with hotel information and concierge-style services while resolving concerns promptly.

Skills

Guest service

Verbal communication

Interpersonal skills

Job description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Deliver exceptional guest service by welcoming Club Lounge guests, responding to requests, and creating a warm, personalized hospitality experience.
• Prepare, replenish, and maintain food and beverage offerings throughout service periods, ensuring quality presentation and adherence to food safety standards.
• Monitor lounge cleanliness and organization, including dining areas, buffet stations, beverage displays, and seating areas to maintain a polished and inviting environment.
• Assist guests with hotel information, local recommendations, and concierge-style services while resolving concerns promptly and professionally.

Position Requirements

• Previous experience in hospitality, food and beverage, customer service, or a luxury hotel environment preferred.
• Outstanding guest service skills with the ability to create personalized experiences and maintain a warm, professional, and polished presence.
• Strong verbal communication and interpersonal skills, with the ability to interact effectively with guests, leadership, and team members.
• Ability to stand and walk for extended periods, lift up to 30 pounds, and perform tasks such as setting up, replenishing, and clearing food and beverage stations.
• Flexible availability to work mornings, evenings, weekends, and holidays in support of Club Lounge operations and guest needs.

What’s In It For You

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Job Type: Part Time, Hourly

Pay Rate: $15

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.