Cloverkey 125 Gift Shop Shift Supervisor PT

Cloverkey; Chicago (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Cloverkey is seeking a part-time Shift Supervisor for its hospital gift shop. The role requires mornings and weekend availability and 20–25 hours per week in a fast-paced retail setting.

You will support sales targets, maintain visual presentation, manage cash handling, and train staff to deliver excellent customer service. Prior retail and supervisory experience is preferred in a family-owned environment.

Qualifications

• Customer service and sales-driven approach
• Ability to work 20–25 hours weekly, mornings and weekends
• Experience handling cash and POS transactions, hospital setting is a plus

Responsibilities

• Assist customers with information and purchases, process payments, and prepare merchandise
• Support Store Manager in achieving sales targets and metrics
• Maintain store presentation, signage, and inventory controls
• Train staff on product knowledge and customer service standards
• Ensure security, cash handling, and closing procedures are followed
• Open store when needed and supervise cleaning and operations

Skills

Customer service

Sales skills

Communication

Time management

Cash handling

Supervisory experience

Teamwork

Upsell & cross-sell

Education

High School diploma or equivalent

Tools

Point-of-sale system

POS tracking technology

Job description

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team?

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success?

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Shift Supervisorwho embodies these qualities and is ready to take our gift shop to the next level.

Schedule:

• 20-25 hours/week - mornings and weekend availability

Specific Hospital Onboarding Occupational Requirements:

• Pre-Employment 10 - Drug Screen Panel

KEY RESPONSIBILITIES:

• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Set up advertising displays and arrange merchandise on counter or tables to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to Store Manager
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)
• Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10
• Shift Supervisors have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours
• Maintains clean and tidy workspace, including supervision of cleaning services
• Other responsibilities as required

Requirements

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• Previous Retail experience, preferably 1 year
• Cash handling experience, preferably 1 year
• Supervisory experience, preferably 6 months-1 year
• Basic computer skills, familiarity with point-of-sale tracking technology a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Stand for long periods of time
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong sales skills with the ability to upsell and cross-sell products
• Effective time management skills to prioritize tasks and meet deadlines
• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating a workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.