Cloud TPM - SaaS Platform Delivery (Hybrid/Remote)

Entrust; United States; Hybrid; USD 129,000 - 189,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Paid time off

Parental leave

Job summary

Entrust is seeking a Cloud Technical Program Manager to lead multi‑region SaaS platform operations from Minnesota or Canada. You will coordinate with Operations, Engineering, Security, Compliance, and Customer Success to drive reliable, scalable cloud services, establish KPIs, and deliver executive‑level dashboards.

The role emphasizes risk management and strategic alignment across internal and partner teams.

Qualifications

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure or SaaS operations
• Proven experience managing third‑party/vendor relationships in a managed services or outsourced model
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization
• Deep familiarity with SRE practices, incident management, change management, and SLA/SLO governance
• Experience with global/multi‑region cloud platform expansions
• Familiarity with FinOps practices, cloud cost optimization, and spend governance
• Background in security‑sensitive industries (financial services, payments, identity management)
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms
• Experience with regulatory compliance frameworks such as PCI‑DSS, SOC 2, or ISO 27001
• Exceptional stakeholder management and communication skills across engineering, security, product, legal, and exec leadership
• PMP, PgMP, or similar certification; ITIL or cloud certifications are a plus
• Bachelor’s degree in Computer Science, Engineering, IT, or related field

Responsibilities

• Act as the primary liaison between Entrust and the cloud managed services provider to align on SLAs, roadmaps, and escalation processes
• Coordinate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams
• Drive incident management processes, change advisory board reviews, capacity planning, and SLA monitoring across the platform
• Coordinate security operations, PCI-DSS compliance, vulnerability management, and third‑party risk assessments
• Oversee end‑to‑end release lifecycle and ensure timely, reliable deployments with the MSP
• Provide regular executive reporting on platform health, incidents, risks, and milestones; lead governance reviews
• Support global scalability by expanding regions and product lines with scalable playbooks and SOWs
• Own service transition activities, onboarding, knowledge transfer, and reversibility/exit planning

Skills

Technical Program Management

Cloud platforms knowledge

CI/CD & IaC

SRE & incident management

Stakeholder management

Security & compliance awareness

Vendor management

Executive reporting

Education

Bachelor’s degree in Computer Science or related field

PMP or PgMP certification

ITIL or cloud certifications (AWS/Azure)

Tools

Splunk

Grafana

ELK

Job description

Entrust is seeking a Cloud Technical Program Manager to lead multi‑region SaaS platform operations from Minnesota or Canada. You will coordinate with Operations, Engineering, Security, Compliance, and Customer Success to drive reliable, scalable cloud services, establish KPIs, and deliver executive‑level dashboards.

The role emphasizes risk management and strategic alignment across internal and partner teams.