Cloud Technical Program Manager

Entrust Corporation; Shakopee (MN); Hybrid; USD 129,030 - 189,244; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) matching contribution

Life and disability insurance

Mental health coaching

Paid personal time off

12 paid holidays

Job summary

Entrust Corporation is seeking a Cloud Technical Program Manager to act as the strategic liaison between Entrust and its managed cloud services partners. In this role, you will play a pivotal part in ensuring the coordination of multiple internal functions to deliver a reliable and compliant SaaS platform.

The ideal candidate will have 8+ years in Technical Program Management, with strong technical skills in cloud platforms. The position offers a hybrid working model with competitive compensation based on experience.

Qualifications

• 8+ years of experience in Technical Program Management.
• Proven experience managing third-party/vendor relationships.
• Exceptional communication skills with the ability to influence.
• Strong technical understanding of cloud platforms and CI/CD.

Responsibilities

• Act as the primary liaison between the organization and the cloud managed services provider.
• Drive incident management processes and SLA compliance monitoring.
• Oversee and report on the end-to-end release lifecycle.
• Coordinate security operations and third-party risk management assessments.

Skills

Technical Program Management

Cloud Infrastructure

SaaS Operations

Stakeholder Management

Change Management

CI/CD Pipelines

Infrastructure-as-Code

Regulatory Compliance

Education

Bachelor's degree in Computer Science or related field

PMP, PgMP, or similar certification

Tools

AWS

Azure

GCP

Splunk

Grafana

ELK

Job description

Join us at Entrust. At Entrust, we’re shaping the future of identity‑centric security solutions. From our comprehensive portfolio to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Position Overview

Entrust is currently seeking a Cloud Technical Program Manager (Cloud TPM) that will report to the VP of SaaS & Infrastructure Operations. The Cloud TPM serves as the single point of contact and strategic liaison between Entrust and its managed cloud services partners, ensuring seamless coordination across all internal functions—including Operations, Engineering, Security, Compliance, Product, Professional Services, and Customer Success—to deliver reliable, scalable, and compliant SaaS platform operations.

Key Responsibilities

• Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes.
• Cross‑Functional Program Management: Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution.
• Operational Excellence: Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform.
• Security & Compliance Oversight: Coordinate security operations, PCI‑DSS compliance, vulnerability management, and third‑party risk management (TPRM) assessments with both internal and partner teams.
• Release & Deployment Governance: Oversee and report on the end‑to‑end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments.
• Stakeholder Communication: Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones; facilitate operational review meetings with internal and partner leadership.
• Global Scalability: Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively.
• Transition & Reversibility Planning: Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development.

Basic Qualifications

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs.
• Proven experience managing third‑party/vendor relationships in a managed services or outsourced operations model.
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure‑as‑Code (IaC), and containerization technologies.
• Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance.
• Experience managing global/multi‑region cloud platform expansions.
• Familiarity with FinOps practices, cloud cost optimization, and spend governance.
• Background in security‑sensitive industries (financial services, payments, identity management).
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms.
• Experience with regulatory compliance frameworks such as PCI‑DSS, SOC2, or ISO27001.
• Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership.
• PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).

Key Competencies

• Cross‑functional leadership and influence without authority.
• Vendor and contract governance.
• Risk identification and mitigation.
• Executive communication and reporting.
• Agile and ITIL methodologies.
• Data‑driven decision making.

Where you will be

Hybrid in Minneapolis, MN; Ottawa, Canada or US/Canada remote.

Compensation

In the US: $129,030‑$189,244 per year (starting base pay). In Canada: $109,000‑$159,000 per year. Both locations are eligible for the company’s discretionary annual incentive plan and a comprehensive benefits package.

Benefits

• Medical, vision, dental insurance.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching.
• Virtual fitness programs.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement.
• Vacation and paid holidays (Canada).

Equal Employment Opportunity Statement

Entrust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disabilities.