Cloud Technical Solutions Engineer Manager, Networking (English)

Google; United States; On-site; USD 222,000 - 309,000; Full time

Job summary

Google Cloud Platform is seeking an experienced Cloud Technical Solutions Engineer Manager, Networking (English) to lead a customer-focused team across Sunnyvale and Austin. The role emphasizes debugging, issue resolution, and cross-functional collaboration to improve Google Cloud products.

Responsibilities include diagnosing complex customer problems, building diagnostic tools, and advocating for customer needs with product and engineering teams.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Experience troubleshooting customer issues and triaging across networking, software, and operations.
• Ability to read or debug code in Java/C/C++/Python/Shell/Perl/JavaScript.
• Strong Linux/Unix administration knowledge including TCP/IP, routing, VPNs, and load balancing.
• Fluent English for client relationship management.

Responsibilities

• Diagnose and resolve customer problems with new investigation tools to boost productivity.
• Build knowledge of Google product tech and architectures; troubleshoot and diagnose root causes.
• Serve as consultant for internal stakeholders to resolve deployment obstacles and improve Cloud.
• Advocate for customer needs with cross-functional teams to improve product quality.
• Collaborate in a global team offering 24-hour customer support; may require non-standard hours.

Skills

Networking troubleshooting

Customer-facing leadership

English communication

Code reading (Java/C/C++)

Linux/Unix administration

Web technologies (HTTP/HTML/JavaScript

Problem diagnosis and triage

Education

Bachelor's degree in CS/Info Systems or related field

Tools

Google Cloud / GCP

Job description

Cloud Technical Solutions Engineer Manager, Networking (English)

Locations: Sunnyvale, CA, USA; Austin, TX, USA

Experience Level: Advanced

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., networking, software, application, operational, process).
• Experience reading or debugging code with one of the following: Java, C, C++, Python, Shell, Perl, or JavaScript.
• Experience as a systems/network administrator, with Linux/Unix or operating systems, including TCP/IP, Routing, VPNs, VLANs, peering, load balancing, etc.
• Experience working with web technologies (HTTP, HTML, Javascript, etc.).
• Ability to communicate in English fluently to support client relationship management.

Preferred Qualifications:

• 10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• 5 years of experience managing a technical, customer-facing team.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
• Experience with any of these cloud solutions: SQL database administration, Google app engine, open source software communities, cloud networking solutions, or distributed computing technology.

About the Job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions, and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees, and partners.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US Pay: $222,000 - $309,000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage customer problems through effective diagnosis, resolution, and implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Additional Information

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know Your Rights: Workplace Discrimination is Illegal, Belonging at Google, and How We Hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.