Cloud / System Engineer (Journeyman)

DecisionPoint | Cortek; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

DecisionPoint | Cortek is seeking two Journeyman Cloud / System Engineers to support enterprise servers, operating systems, virtualization platforms, cloud services, and infrastructure appliances for the USMEPCOM ENLIST program. You will implement approved configurations, troubleshoot complex issues, and contribute to secure, reliable enterprise operations.

These roles are remote with a preference for candidates located in the Chicago area.

Responsibilities

• Install, configure, administer, maintain, monitor, and troubleshoot enterprise servers.
• Support Windows Server, Linux, or other approved enterprise operating systems.
• Configure and maintain physical and virtual servers, operating‑system services, enterprise applications, and infrastructure appliances.
• Administer and support enterprise virtualization platforms, hypervisors, management servers, clusters, hosts, and virtual machines.
• Monitor server and virtualization availability, performance, utilization, capacity, health, and operational status.
• Diagnose and resolve operating‑system, server, virtualization, appliance, storage, cloud‑connectivity, and performance issues.
• Support integration of infrastructure appliances with network, storage, virtualization, identity, monitoring, logging, backup, and security services.
• Support cloud operations and integration among cloud, on‑premises, continuity, and remote environments.
• Assist with configuration and troubleshooting of Virtual Private Clouds, DNS, load balancers, API connectivity, certificates, and related cloud services.
• Implement approved infrastructure configurations, technical changes, security updates, and operational procedures.
• Apply operating‑system updates, vendor patches, firmware upgrades, security patches, and approved configuration changes.
• Test updates and configuration changes before implementation in production environments when required.
• Support server, virtualization, software, appliance, and infrastructure‑component refreshes.
• Stage, install, configure, migrate, test, validate, and document replacement components.
• Support lifecycle planning, inventory validation, configuration management, equipment refresh, and disposition activities.
• Maintain accurate system, asset, configuration, warranty, licensing, and lifecycle records.
• Support workload migrations, platform upgrades, hardware replacements, and infrastructure‑modernization initiatives.
• Develop or execute approved implementation plans, migration procedures, test steps, validation criteria, rollback procedures, and outage contingencies.
• Participate in Outage Response Team activities involving systems, cloud services, virtualization platforms, infrastructure appliances, or supporting components.
• Support incident diagnosis, mitigation, workarounds, recovery actions, restoration, and service validation.
• Gather logs, configuration details, monitoring data, timelines, and technical evidence for incident investigation and root‑cause analysis.
• Escalate complex technical issues to senior engineers, vendors, cloud providers, and other support organizations.
• Track restoration activities, technical dependencies, assigned actions, and corrective measures through completion.
• Configure and support backup, restoration, replication, high‑availability, fault‑tolerance, disaster‑recovery, and continuity capabilities.
• Conduct backup and recovery testing to verify that mission‑critical systems and data can be restored.
• Support VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, or comparable virtualization technologies.
• Support infrastructure automation and configuration‑management activities using approved tools and scripts.
• Assist with Infrastructure as Code implementations using Terraform, Ansible, AWS CloudFormation, or comparable technologies.
• Configure systems and appliances in accordance with applicable DISA Security Technical Implementation Guides and approved security baselines.
• Support remediation of IAVAs, CND Directives, vulnerabilities, POA&M items, and security‑control deficiencies.

Job description

Overview

DecisionPoint seeks two Journeyman Cloud / System Engineers to support enterprise servers, operating systems, virtualization platforms, cloud services, infrastructure appliances, component lifecycle activities, and outage restoration for the USMEPCOM ENLIST program.

The Cloud / System Engineers will provide hands‑on technical support for server and operating‑system administration, virtualization, appliance integration, cloud connectivity, infrastructure maintenance, technology refreshes, and service restoration. These positions will implement approved configurations, troubleshoot complex technical issues, and support secure and reliable enterprise operations.

The successful candidates will work with the Cloud / System Engineering Lead, network teams, application teams, cybersecurity personnel, service‑management teams, Government stakeholders, and vendors to maintain resilient and supportable enterprise services.

These positions are remote, with a preference for candidates located in the Chicago area. After‑hours work may be required during outages, deployments, upgrades, maintenance windows, and component‑refresh activities.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

• Install, configure, administer, maintain, monitor, and troubleshoot enterprise servers and supporting infrastructure.
• Support Windows Server, Linux, or other approved enterprise operating systems.
• Configure and maintain physical and virtual servers, operating‑system services, enterprise applications, and infrastructure appliances.
• Administer and support enterprise virtualization platforms, hypervisors, management servers, clusters, hosts, and virtual machines.
• Monitor server and virtualization availability, performance, utilization, capacity, health, and operational status.
• Diagnose and resolve operating‑system, server, virtualization, appliance, storage, cloud‑connectivity, and performance issues.
• Support integration of infrastructure appliances with network, storage, virtualization, identity, monitoring, logging, backup, and security services.
• Support cloud operations and integration among cloud, on‑premises, continuity, and remote environments.
• Assist with configuration and troubleshooting of Virtual Private Clouds, DNS, load balancers, API connectivity, certificates, and related cloud services.
• Implement approved infrastructure configurations, technical changes, security updates, and operational procedures.
• Apply operating‑system updates, vendor patches, firmware upgrades, security patches, and approved configuration changes.
• Test updates and configuration changes before implementation in production environments when required.
• Support server, virtualization, software, appliance, and infrastructure‑component refreshes.
• Stage, install, configure, migrate, test, validate, and document replacement components.
• Support lifecycle planning, inventory validation, configuration management, equipment refresh, and disposition activities.
• Maintain accurate system, asset, configuration, warranty, licensing, and lifecycle records.
• Support workload migrations, platform upgrades, hardware replacements, and infrastructure‑modernization initiatives.
• Develop or execute approved implementation plans, migration procedures, test steps, validation criteria, rollback procedures, and outage contingencies.
• Participate in Outage Response Team activities involving systems, cloud services, virtualization platforms, infrastructure appliances, or supporting components.
• Support incident diagnosis, mitigation, workarounds, recovery actions, restoration, and service validation.
• Gather logs, configuration details, monitoring data, timelines, and technical evidence for incident investigation and root‑cause analysis.
• Escalate complex technical issues to senior engineers, vendors, cloud providers, and other support organizations.
• Track restoration activities, technical dependencies, assigned actions, and corrective measures through completion.
• Configure and support backup, restoration, replication, high‑availability, fault‑tolerance, disaster‑recovery, and continuity capabilities.
• Conduct backup and recovery testing to verify that mission‑critical systems and data can be restored.
• Support VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, or comparable virtualization technologies.
• Support infrastructure automation and configuration‑management activities using approved tools and scripts.
• Assist with Infrastructure as Code implementations using Terraform, Ansible, AWS CloudFormation, or comparable technologies.
• Configure systems and appliances in accordance with applicable DISA Security Technical Implementation Guides and approved security baselines.
• Support remediation of IAVAs, CND Directives, vulnerabilities, POA&M items, and security‑control deficiencies.