Cloud Support Specialist Apprentice

QA Apprenticeships; United States; Remote; USD 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave entitlement

Volunteer opportunities

Structured training and development

Job summary

QA Apprenticeships is offering a fully remote Level 3 Cloud Support Specialist Apprenticeship, delivered with Infosys, to help you start a career in IT while earning a qualification. You will join a cohort supporting NHS digital transformation, gaining hands-on experience with major cloud platforms and AI productivity tools.

You will receive structured training, dedicated mentoring, and opportunities for progression into Cloud Support or related technology roles within a global organisation.

Qualifications

• Genuine interest in technology and IT.
• Willingness to learn and develop new skills.
• Strong attention to detail and a problem-solving mindset.
• Good communication and customer service skills.
• Team-oriented and helpful attitude.
• Desirable GCSEs: English and Maths at Grade 4/C or above.

Responsibilities

• Complete Level 3 Cloud Support Specialist Apprenticeship qualification.
• Gain hands-on experience supporting large-scale NHS digital transformation programmes.
• Exposure to cloud technologies including Microsoft Azure, Oracle Cloud Infrastructure, and Oracle Fusion HCM.
• Receive mentorship from managers and apprenticeship coaches throughout the programme.
• Develop technical, customer service, communication, and problem-solving skills.
• Work within a global technology organisation and explore progression into related roles.

Skills

Interest in technology

Willingness to learn

Attention to detail

Communication skills

Team player

GCSEs English & Maths

Education

GCSEs English & Maths

Job description

Описание:

Looking to start a career in technology? This fully remote apprenticeship gives you the opportunity to earn while you learn, gain a nationally recognised qualification, and support one of the UK's largest NHS digital transformation programmes. Join a team helping NHS organisations adopt modern digital tools that will improve workforce services for NHS employees across England and Wales. Infosys is seeking motivated individuals to join its Level 3 Cloud Support Specialist Apprenticeship Programme, delivered with QA Ltd. This fully remote opportunity is ideal for those starting a career in IT, returning to work, or changing industries. As part of a major NHS digital transformation programme, you will provide first line user support, help drive technology adoption, and work with stakeholders to ensure a positive user experience. Alongside hands‑on experience supporting cloud technologies in live NHS environments, you will receive structured training, work on real‑world projects, and learn from industry experts as part of a dedicated apprenticeship cohort.

Задачи:

• A nationally recognised Level 3 Cloud Support Specialist Apprenticeship qualification
• Hands‑on experience supporting large‑scale digital transformation programmes
• Exposure to leading cloud technologies including Microsoft Azure, Oracle Cloud Infrastructure, and Oracle Fusion HCM
• Dedicated support from mentors, managers, and apprenticeship coaches throughout the programme
• Development of key technical, customer service, communication, and problem‑solving skills
• Experience working within a global technology organisation
• Potential opportunities for progression into Cloud Support, Service Desk, Technical Support, Infrastructure, or Application Support roles upon successful completion
• Throughout the programme, you will be supported by dedicated course leaders, managers, and mentors who will help you develop both your technical and professional skills.
• Building relationships with NHS users, programme teams, and delivery partners to help them use new technology.
• Learning how major organisations use cloud technology to deliver digital services, gaining hands‑on experience with industry‑leading platforms including Microsoft Azure and Oracle technologies.
• Using AI productivity tools such as Microsoft Copilot to improve efficiency, automate routine tasks, create summaries, analyse information, generate content drafts, and support day‑to‑day project activities.
• Helping users during implementation and transition via face‑to‑face, phone, email, and virtual channels.
• Supporting user account administration, password resets, and access management using Microsoft 365 and Entra ID.
• Capturing user feedback and identify recurring issues, trends, and improvement opportunities.
• We recognise that talent comes from many different backgrounds.
• Whether technology has been a long‑term passion or you're just beginning to explore a digital career, we'd love to hear from you.
• A nationally recognised qualification
• Structured training and development opportunities
• Dedicated mentoring and coaching
• Experience working on a major NHS transformation programme
• Access to global technology expertise
• Clear progression opportunities into permanent technology roles
• Annual leave entitlement
• Volunteer opportunities

Требования:

• Genuine interest in technology and IT
• Keenness to learn and develop new skills
• Strong attention to detail and a problem‑solving mindset
• Good communication and customer service skills
• Team players who enjoy helping others
• It is desirable, but not essential, that candidates have: At least five GCSEs at Grade 4/C or above, including: English and Maths GCSEs at Grade 3/D or above.

Условия:

Infosys is a global leader in next generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always‑on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well‑governed, environmentally sustainable organisation where diverse talent thrives in an inclusive workplace. This apprenticeship provides an excellent opportunity to develop sought‑after cloud and digital support skills while working alongside experienced professionals on a large‑scale technology transformation programme. You'll gain valuable practical experience, build industry‑recognised skills, and start your career with a global technology leader.