Cloud Support Engineer (AWS/Azure)

Vanguard; Charlotte (NC); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Vanguard is seeking a skilled professional to design, build, and support cloud-based integration and data transmission solutions using AWS services. This role requires experience modernizing integrations and working with external data transmission services.

Key responsibilities include troubleshooting, supporting production environments, and collaborating with various teams to ensure optimal integration architectures. A minimum of three years of related experience and an undergraduate degree are required. Hybrid work is available three days a week.

Qualifications

• Minimum of three years related work experience.
• Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
• Experience working in regulated or security-sensitive environments.

Responsibilities

• Design, build, and support cloud-based integration and data transmission solutions.
• Provide Data Transmission Services (DTS) for business clients.
• Implement solutions using infrastructure-as-code (IaC) principles.

Skills

AWS services

Data Transmission Services (DTS)

Automation tools

Scripting knowledge

REST APIs

Education

Undergraduate degree in a related field

Tools

ServiceNow

Axway B2Bi

Sterling Connect: Direct

AWS Transfer Family

Job description

Core Responsibilities

• Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
• Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients. Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
• Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives. Escalate and review complex technical issues with Senior Engineers and Leadership as required.
• Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners.
• Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments.
• Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate.
• Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures.
• Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
• Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified.
• Contribute to architectural discussions, technical documentation, and coding standards.
• Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring.
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy.
• Participate in special projects, and other initiatives and duties as assigned.

Experience Required

• Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
• Familiarity with Axway B2Bi, Sterling Connect: Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms.
• Scripting knowledge (Python, Shell, or similar).
• Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms.
• Experience building or consuming REST APIs and event-driven integrations.
• Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
• Experience working in regulated or security-sensitive environments (financial services a plus).
• Exposure to observability tools (logging, tracing, metrics) in cloud environments.
• Minimum of three years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

Other Requirements

• Ability to commute to the office (Hybrid 3 days/week).
• Ability to work on‑call rotational off hour coverage.