Cloud Support Engineer at Canonical - Remote Anywhere

Job4Travelers; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Learning budget

Priority Pass

Travel upgrades

Job summary

Canonical is hiring a Cloud Support Engineer for a globally remote role with flexible scheduling and weekend rotation. You will support customers leveraging Ubuntu and open source products, translating complex issues into clear, empathetic solutions.

The role emphasizes collaboration with engineering teams, knowledge base authorship, and direct customer impact across diverse regions. An undergraduate technical degree and Linux fluency are preferred.

Qualifications

• Strong Linux and cloud familiarity with OpenStack or similar stacks.
• Ability to troubleshoot logs and stack traces with a methodical approach.
• Fundamental programming logic to aid collaboration with engineering teams.

Responsibilities

• Engage with customers through remote sessions, tickets, and live chats to resolve issues.
• Collaborate with internal engineering teams to translate fixes into customer value.
• Own and communicate status and timelines clearly to customers.
• Provide Ubuntu lifecycle guidance and timelines for engineering fixes.
• Create and maintain knowledge base articles for the community.
• Participate in a regular weekend rotation to ensure global coverage.

Skills

Linux

OpenStack

Docker

Kubernetes

Networking

Programming basics

English proficiency

Education

Undergraduate technical degree

Tools

KVM/OpenStack

Job description

Cloud Support Engineer at Canonical - Remote Anywhere — Remote

Truly Location-Independent: Canonical has operated as a distributed-first company since 2004, with 1,100+ employees across 75+ countries. This Cloud Support Engineer role is explicitly globally remote — making it one of the most nomad-friendly setups in the industry. There are no geographic restrictions mentioned, meaning you can work from virtually any country.

Schedule & Timezone Flexibility: The role involves a weekend working rotation, which is worth factoring into your travel plans — spontaneous weekend trips may need coordination. However, the async-friendly culture (ticketing, knowledge base authoring) suggests most work is not rigidly time-boxed. You'll likely need to align partially with customer timezones, so check which regions your support queue covers during onboarding.

Visa Considerations: Because the role is truly global, digital nomad visas are well-suited here. Consider:

• Portugal (D8 visa): Excellent internet, low cost of living (~€1,500/mo in Lisbon), strong tech community.
• Thailand (LTR visa): Bangkok offers ~$1,200/mo for a comfortable lifestyle, great coworking infrastructure.
• Colombia (Digital Nomad visa): Medellín costs ~$1,000-1,400/mo, with a thriving nomad scene and reliable connectivity.

Travel Perks: The role includes a $2,000/year learning budget, Priority Pass membership, and travel upgrades for company events — team sprints happen 2–4 times per year in varied global locations, essentially funded travel to meet colleagues. This is a genuine perk for travel enthusiasts.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

While our engineers regularly solve deeply interesting, complex technical problems — from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes — this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open‑source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.

Location: This is a globally remote role.

The Role Entails

• Empathetic Engagement: Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve their technical roadblocks.
• Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
• True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
• Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
• Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
• Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.

What We Are Looking For in You

• Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
• The Soft‑Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high‑stakes technical situations with composure and empathy.
• Academic Dedication: Exceptional academic track record from both high school and university.
• Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
• Linux & Cloud Familiarity: Practical, hands‑on experience supporting Linux systems, with exposure to three or more of the following:
  • Virtualization & Cloud: Using KVM or OpenStack.
  • Containers: Primarily Docker, LXD/LXC, or Kubernetes.
  • Storage Ecosystems: Block, object, and network storage technologies.
  • System Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning.
• Analytical Curiosity: A strong troubleshooting mindset — the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
• Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.

What We Offer Colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence — in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer.

Is this Cloud Support Engineer role truly fully remote, or are there location restrictions? The role is explicitly described as globally remote with no country restrictions mentioned. Canonical has operated as a distributed company since 2004 with colleagues in 75+ countries, making it one of the most genuinely location‑flexible employers in tech. Does the job require working on weekends? Yes, the role includes participation in a regular weekend working rotation to maintain continuity of support for global customers. This is a scheduled commitment, not ad‑hoc, so you can plan around it. What salary can I expect for this position at Canonical? Canonical does not publish fixed salary ranges and instead sets compensation based on geographic location, experience, and performance. In addition to base pay, there is a performance-driven annual bonus and an annual compensation review. What technical skills are required for this Cloud Support Engineer role? The role requires hands‑on Linux experience plus familiarity with at least three of: KVM/OpenStack (virtualization), Docker/LXD/Kubernetes (containers), block/object/network storage, or system networking (bonding, firewalls, bridging). Basic programming knowledge is also expected. How often do Canonical teams meet in person, and who pays for travel? Teams meet two to four times per year in person at locations around the world. Canonical covers travel, and the role includes Priority Pass membership and travel upgrades for long‑haul company events.

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