Cloud Services Operations Analyst

PowerPlan, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PowerPlan is seeking an Analyst to join our Services Operations team. You’ll start hands-on with our development and deployment tools and quickly own a personal case queue, triaging issues and guiding customers with clear next steps.

As you grow, you’ll manage non-prod environments, coordinate SaaS cutovers, and share knowledge across teams. Strong SQL, CI/CD, and communication skills are must-haves for success in this hybrid role.

Qualifications

• Bachelor's degree in Computer Science, Information Technology/Systems, Engineering or related field.
• Strong written and verbal communication skills; able to explain technical status clearly.
• Experience with development, deployment tools, and change management processes.

Responsibilities

• Triage and resolve cases quickly, aligning with Services Operations standards.
• Manage and deploy to non-prod environments and coordinate SaaS cutovers.
• Translate technical status into plain-language updates for customers and internal teams.
• Develop reusable knowledge guides to share best practices across the Services team.
• Assist with source code work, builds, and versioning practices.

Skills

SQL

Communication

Teamwork

Problem solving

CI/CD

Cloud knowledge

Attention to detail

Education

Bachelor's degree in CS/IT/Engineering

Tools

SQL

SnapLogic

Bamboo

Bitbucket

GitHub

Job description

PowerPlan is seeking an Analyst to join our Services Operations team. You’ll start hands-on with our development and deployment tools and quickly own a personal case queue, triaging issues and guiding customers with clear next steps.

As you grow, you’ll manage non-prod environments, coordinate SaaS cutovers, and share knowledge across teams. Strong SQL, CI/CD, and communication skills are must-haves for success in this hybrid role.