Cloud Service Support Admin/Analyst

Leidos; Norfolk (VA); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking a Cloud Service Support Admin/Analyst in the Norfolk area to monitor and manage Azure Entra and M365 workloads for a large user base. The role supports incident response, governance, and documentation under senior engineers, with a clear focus on security and compliance.

The candidate will handle tenant health checks, licensing, and access remediation, and will participate in ITSM processes while providing Tier 2 desk support and deploying Windows image configurations.

Qualifications

• Requires current TOP SECRET security clearance.
• Azure Fundamentals and Microsoft 365 Fundamentals certifications required.
• 3+ years of experience as an Azure Cloud Administrator in an enterprise cloud environment.
• Experience with Office Suite, PowerShell, SharePoint, cloud security, and data governance tools.

Responsibilities

• Monitor and administer Azure infrastructure and Microsoft 365 services.
• Manage tenant-wide configuration settings for Azure and M365.
• Monitor admin centers and security tools for incidents and alerts; analyze trends.
• Provide Tier 2 support and assist with ITSM processes (change/incident/problem).
• Contribute to compliance, COOP/DR, and governance documentation.

Skills

Cloud computing

Networking

Organizational skills

Communication skills

Attention to detail

Project management

Education

BS or MS degree in Computer Science/Engineering

Azure Fundamentals Certification

Microsoft 365 Fundamentals Certification

Tools

PowerShell

Azure Firewall

SharePoint

Power Platform

Purview

ITIL

Job description

Description

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations.

The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Admin/Analyst to join our team. This role will assist in the day-to-day operation and monitoring of cloud tenants (Microsoft Azure Entra ID or equivalent Active Directory) and M365/SaaS platforms (Exchange Online, SharePoint, OneDrive, Teams, Intune, Virtual Desktop) under the direction of senior engineers. Responsibilities include performing routine monitoring and alerting using native tools, administering user accounts and access privileges according to least-privilege principles, and assisting with synchronization, licensing, and access issue remediation within the tenant environment. The role also supports basic tenant health checks, produces operational dashboards and reports on availability, licensing, and SLA performance, and assists with documentation for compliance, COOP/DR testing, and governance activities as directed.

The Cloud Service Support Admin/Analyst will:

• Manage/monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base
• Perform administrative tasks and manage tenant-wide configuration settings for Microsoft 365 SaaS offerings, including on-premise and cloud systems, network, server, and endpoints
• Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts, analyzing performance and trends to support service operations
• Provide support for Teams Live Events (e.g., conferencing/telephony support)
• Oversee the hierarchal management of SharePoint sites
• Participate in various ITSM roles and activities (as required) including but not limited to change management, incident management, and problem management
• Provide technical support to the Tier 2 service desk
• Manage Windows image to include group policy and end user software

Basic Qualifications (Required):

• Must have a current TOP SECRET Security Clearance
• Requires certifications in Azure Fundamentals and Microsoft 365 Fundamentals
• Requires BS or Masters degree and 3+ years of experience as an Azure Cloud Administrator in an enterprise level cloud computing environment Microsoft 365 Fundamentals Certification
• Experience with Microsoft Office Suite, PowerShell, Azure Firewall, Microsoft SharePoint, Microsoft Cloud Security, and Data Governance Tools
• Basic experience with Power Platform
• Working knowledge of Purview and the Information Technology Infrastructure Library (ITIL) Framework

Required Skills:

• Comprehensive understanding of cloud computing and networking
• Superior organizational skills and capable of managing multiple projects
• Great communication skills (oral and written)
• Strong attention to detail

Preferred Skills:

• Information Assurance Technical (IAT) Level II certification

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.