Cloud Service Desk Representative

Essnova Solutions, Inc.; Washington (Washington County); On-site; USD 90,000 - 120,000; Full time

Job summary

Essnova Solutions, Inc. is seeking a Cloud Service Desk Representative to support enterprise endpoints, cloud services, and user support for a forthcoming federal IT services program in the Washington, DC area.

The role requires advanced technical troubleshooting and collaboration with engineering and cybersecurity teams to maintain secure operations. Responsibilities include supporting Microsoft 365, endpoint management, and enterprise collaboration platforms, along with documentation,

Qualifications

• Troubleshooting complex issues across cloud and on-prem environments.
• Strong customer support skills in enterprise settings.
• Experience with Microsoft environments and endpoint technologies.
• Familiarity with cloud services and security best practices.

Responsibilities

• Provide advanced technical support for cloud and endpoint environments.
• Support Microsoft 365, endpoint management, and enterprise collaboration platforms.
• Troubleshoot complex technical issues escalated from service desk operations.
• Assist with endpoint deployment, configuration, and lifecycle management activities.
• Assist with system monitoring, logging, and operational support functions.
• Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues.

Skills

Troubleshooting

Customer support

Enterprise Microsoft environments

Endpoint technologies

Cloud services

Security clearance

Education

Bachelor’s degree in Information Technology, Cybersecurity, or related field

Tools

Microsoft 365

Endpoint management

Cloud services platforms

Job description

Cloud Service Desk RepresentativeAbout Essnova Solutions

Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*

Responsibilities

• Provide advanced technical support for cloud and endpoint environments


• Support Microsoft 365, endpoint management, and enterprise collaboration platforms


• Troubleshoot complex technical issues escalated from service desk operations


• Support endpoint deployment, configuration, and lifecycle management activities


• Assist with system monitoring, logging, and operational support functions


• Support user account management, authentication, and access control processes


• Maintain technical documentation and knowledge base articles


• Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues


• Support secure operations in compliance with federal security requirements

Required Qualifications

• 8 years of IT, endpoint engineering, or cybersecurity experience


• 6 years of engineering or advanced technical support experience


• Experience supporting enterprise Microsoft environments


• Experience supporting endpoint technologies and cloud services


• Strong troubleshooting and customer support skills


• Bachelor’s degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
  Clearance


• Active Top Secret Clearance required
  Location

Washington, DC area with onsite support as required.